The charities listed here provide free, quality impartial advice in the following areas: welfare benefits, housing, debt, immigration, family law, employment law, general (non-criminal) law, discrimination, consumer rights and domestic abuse. We work in partnership together to make sure that people can access advice as soon as they need it.
| Charity | Remit | Criteria | Face to Face Service | Phone | Email/Web Chat/Social Media |
| Age UK Norwich | Offers help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities. | Aged 50 and over, including carers and families. Norwich area only | 01603 496333 | enquiries@ageuknorwich.org.uk @AgeUKNorwich | |
| Age UK Norfolk | Offers help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities. | Aged 50 and over including carers and families Excludes Norwich. | 0300 5001217 | advice@ageuknorfolk.org.uk@AgeUKNorfolk | |
| Shelter | Housing advice including tenancies, private/social housing, evictions, contracts, and homelessness. | None. | 03445 151860 | norfolk@shelter.org.uk @ShelterEasternC | |
| Equal Lives | Disability rights organisation led by disabled people. Areas include: Debt, employment, welfare benefits, discrimination | For people with mental and/or physical disabilities | 01508 491210 | info@equallives.org.uk @equallives.org | |
| MAP | Housing, money and benefits. Employment, education and training. Being a young parent. Relationships, sex and sexual health. Gender identify. Mental health. Drugs and alcohol | For 11-25 year olds | 0800 0744454 – for young people only | advice@map.uk.net – for young people @mapyoungpeople | |
| Norfolk Community Law Service | Offers free, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Areas include: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only) | Does not advise on criminal law (unless relating to Domestic Abuse) | 01603 496623 or 07900 153753. Mobile also uses WhatsApp | info@ncls.co.uk @NCLawService (twitter) @NorfolkCLS (Facebook) | |
| Norfolk Citizens Advice | Broad range of advice including debt, benefit checks, housing, employment | Excludes Diss and Thetford areas | Open for Emergency Service only if you cannot access the service digitally: Kings Lynn. Re-open: North Walsham, Dereham, Watton, Wymondham (26/08/2020), Norwich (some offices). Open for Ring-Back Service: Holt (Tues & Fri) | 03444 111444. For Universal Credit ‘Help to Claim’ 0800 1448444 | www.ncab.org.uk and click ‘email advice’. Webchat available via website. @NorfolkCAB (facebook) @CAB_Norfolk (twitter) |
| Diss and Thetford Citizens Advice | Broad range of advice including debt, benefit checks, housing, employment | Diss and Thetford area only | Reduced face-to-face service at Diss by appointment only | 03444 111444 For Universal Credit ‘Help to Claim’ 0800 1448444 | Web: www.cadat.org.uk Email: dissadviser@cadat.org.uk or advice.thetford@cadat.org.uk Twitter: @DissThetfordCA Facebook: DissThetfordCA |