Directory of Advice and Support Organisations

SERVICE OFFER: We offer multi-lingual advice covering debt, discrimination, domestic abuse, employment, family, healthcare, housing, immigration, welfare benefits.

CRITERIA: Our services are offered to migrant communities in East Anglia. Unfortunately we cannot support with asylum seekers cases at the moment.

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: We support people aged 50 and over, including carers and families (excludes Norwich).

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich area only.

SERVICE OFFER: Our project provides free football sessions across Norwich which help connect men with additional support services if requested, including wellbeing, employment, addiction, financial.

CRITERIA: This project is for men (18+) suffering with mental health problems.

SERVICE OFFER: We provide information, advice and support on living with dementia, including equality issues, family support, healthcare and welfare benefits.

CRITERIA: We offer support to people with dementia, their families and carers in Norfolk.

SERVICE OFFER: We offer regular sessions and projects using the visual arts to develop wellbeing.

CRITERIA: Our sessions are for women with mental health issues, young people, people with dementia and people with learning difficulties.

SERVICE OFFER: Our services offer support against the physical and mental health impacts of loneliness and isolation.

CRITERIA: We can support people in Great Yarmouth, South Norfolk and Broadland at the moment; we’ll update our details when we are able to open referrals to Norwich soon.

SERVICE OFFER: We offer debt and mental health advice from experienced counsellors to help overcome gambling problems.

CRITERIA: Our service is for people who gamble and for those who are affected by the gambling of someone they know.

SERVICE OFFER: We offer short-term healthcare support and companionship to help rebuild independence and confidence.

CRITERIA: We support anyone who is over the age of 18 years old in Norfolk who is experiencing a crisis following a hospital discharge, or who needs help preventing hospital admissions

SERVICE OFFER:
We offer free, confidential, non-judgemental advice about financial matters and debts to Norwich City Council tenants. We give advice on entitlement to benefits & income maximisation. We also help clients design a sustainable, manageable budget.

CRITERIA:
1) We can only accept referrals for Norwich City Council tenants.
2) Clients must consent to our support towards budgeting and debts.

SERVICE OFFER:
Our service offer includes befriending as well as advice on debt, domestic abuse, education, employment, family, housing, loneliness and social isolation, mental health and welfare benefits. We are currently able to offer some face-to-face appointments again.

CRITERIA:
We support anyone over the age of 18 who is lonely or isolated in Breckland and the North Norfolk area.

SERVICE OFFER: We offer employment advice through bespoke one to one support with experienced advocates.

CRITERIA: We offer help to people aged 18+ in Norfolk who are unemployed/ distant from the labour market, and who have the legal right to live and work in the UK.

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

SERVICE OFFER: We provide support in family matters, employment, finances and loneliness and isolation.

CRITERIA: We offer our services to people in the area of Lakenham and Tuckswood, Norwich.

SERVICE OFFER:
We offer advice on discrimination, education, healthcare and welfare benefits.

CRITERIA:
Our advocacy service is for people in Norwich and East Norfolk.

SERVICE OFFER:
We offer free, confidential, impartial, accredited debt advice.

CRITERIA:
We can help all adults and families in Norfolk

SERVICE OFFER:
We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

CRITERIA:
We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

SERVICE OFFER: We offer a 1:1 support with one of our Digital Champions at your local library to help improve your digital skills.

CRITERIA: This service is open to all people across Norfolk.

SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom

CRITERIA: This service is open to all Norfolk residents.

SERVICE OFFER:
We offer support in employment and education through developing digital technology skills.

CRITERIA:
We offer our service to Norwich residents who wish to improve their digital technology skills.

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

SERVICE OFFER:
We are a Disabled Persons’ Organisation run by disabled people for disabled people. We offer advice on areas such as employment, social care and discrimination. Please note that we are no longer contracted to provide advice about Welfare Benefits or Welfare Benefits Appeals, and this includes PIP, ESA and DLA.

CRITERIA:
Our service is for disabled people, people with mental health needs, anyone facing disabling barriers.

SERVICE OFFER:
Fresh Start are a lived experience charity that offers advocacy, advice and guidance to anyone who has been involved with the criminal justice system, or at risk of offending, as well as helping them access services that may be of help to them. We offer a bespoke service, which is person centred. We provide workshops aimed at encouraging people to be job ready, live independently and ultimately create foundations that reduce the risks to re-offending.

CRITERIA:
Our service is available to anyone living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

SERVICE OFFER:
Through our various programmes we provide advice and support on education, employment, welfare benefits and wellbeing, aiming to empower our clients to improve their confidence and skills and overcome exclusion. In addition to our one-to-one support, we offer a wide range of group based activities.

CRITERIA:
We offer support to families and individuals who are facing mentally and financially challenging situations.

SERVICE OFFER:
The Green Light Trust offer free wellbeing courses in our woodland spaces for adults. *PLEASE NOTE: The current courses are for 16-25 yo. New courses for other age groups/gender will be posted soon.

CRITERIA:
Our courses are suitable for Adults* in Norfolk who have experience of the following types of issues: Poor mental health and emotional wellbeing; Social isolation/social anxiety; In recovery from alcohol or substance misuse; Victims of violence, trauma or abuse; Behavioural problems; Long term unemployment; Chronic illness or physical disabilities; History of offending; Ex-military personnel.

SERVICE OFFER:
We offer support and advice in befriending, family, loneliness and social isolation and mental health.

CRITERIA:
Our service is offered to all adults in West Norfolk.

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

SERVICE OFFER:
We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

CRITERIA:
We offer our support to men and boys within Norfolk and surrounding areas.

SERVICE OFFER:
We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

CRITERIA:
We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

SERVICE OFFER:
We offer a dedicated programme of music, movement and arts based activities designed to enable participants to learn new skills, build confidence and improve motor skills and coordination through enjoyable and interactive sessions.

CRITERIA:
We provide our service to people with disabilities and/or additional needs in Norfolk and the surrounding region (all ages welcome).

SERVICE OFFER:
We provide support on matters such as education, employment, equality issues, discrimination, housing, immigration, loneliness and social isolation, and mental health.

CRITERIA:
We support refugees, asylum seekers and migrants in Norwich.

SERVICE OFFER: We support people who have been affected by an acquired brain injury including strokes, trauma, aneurysms, encephalitis, and brain tumours. We provide information, education and support to families, carers and individuals with an aim to gain confidence and overcome challenges. We promote independence and rehabilitation, providing support services directly to those in need.CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

Main Service Offer: Henderson Trust is offering free weekly, basic I.T. sessions as well as weekly socials at Cadge Road Community Centre, Cadge Road, Norwich NR5 8DD for the over 50. We also have a free arts and crafts workshop available to women 18+ and a yoga for wellbeing programme available for women 16+

Criteria: Over 50 for the IT sessions and weekly socials/ Women over 16 for Yoga for Wellbeing/ Women over 18 for Craft Connections course.

SERVICE OFFER:
We offer support into paid employment through one to one coaching and employer contacts made specifically on behalf of each individual. We also support people already in work to retain employment.

CRITERIA:
1) Open to those whose GP Surgery falls within Norfolk and Waveney and have the right to work in the UK.
2) Individuals must have been receiving clinical support for their mental health for 6 months (including receiving medication), or have a diagnosis such as; psychosis, bipolar, anxiety disorder, eating disorder or personality disorder.
3) Aged 18+

SERVICE OFFER:
– Courses for adults, including vocational qualifications and apprenticeships,
– One-to-one Skills and Career Advice
– Information, Advice and Guidance on further learning and training, employment, jobs and starting a new business.

CRITERIA:
Norfolk residents aged 19 plus. Please check our courses for up-to-date eligibility. Family Learning programmes for parents and carers aged 16 plus with their children. Many of our courses can be free.

SERVICE OFFER:
We are a user-led organisation run by and for people with learning disabilities. We offer information, advice and support on discrimination, healthcare, welfare benefits social care and advocacy.

CRITERIA:
We support adults with learning disabilities in Norfolk.

SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.

CRITERIA: all young carers (below 19 yo) and their families across Norfolk

SERVICE OFFER:
We offer healthcare and mental health advice, supporting issues relating to drug/ alcohol misuse and mental wellbeing through our six week Recovery Support Programme.

CRITERIA:
We support young people, veterans, professionals, people in recovery, and the family and carers affected by substance misuse in Norfolk.

SERVICE OFFER:
We offer free, confidential support to any victim or witness of a crime. We also co-ordinate the Scams Prevention Service in partnership with the Norfolk Police, Trading Standards and the Police and Crime Commissioner.

CRITERIA:
We cover adults and children (over 4yo) over the whole of Norfolk and Suffolk.

SERVICE OFFER:
NAS can help the vulnerable and marginalised in the Norfolk Community get support and financial assistance for food, energy, water and other household essentials including smart phones and laptops.

CRITERIA:
Applicants will usually fall into one of these groups but NAS can consider discretionary awards after assessment: Reduced income; Cannot meet everyday needs; Redundant – reduced working hours; Unexpected expenditure; Recently lost employment ; Struggling with utility bill arrears ; Need transport to get back to work

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

SERVICE OFFER:
We offer professional and impartial mediation for people who are going through or are/ have been affected by a divorce or separation.

CRITERIA: Our service is available to anyone in Norfolk affected by divorce or separation. Mediation is free for those eligible for Legal Aid.

SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.

CRITERIA: All individuals and families across Norfolk

SERVICE OFFER: We help with a wide range of energy related consumer advice including switching, reviewing tariffs, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements

CRITERIA: Open to all Norfolk residents

Here to listen to anyone who is going through a difficult time, face-to-face or on the phone.

SERVICE OFFER: We provide confidential and unbiased mental health support around obsessive compulsive disorder (OCD) and other related disorders.CRITERIA:We offer support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.

SERVICE OFFER:
We provide support around family relationships, parenting and community, with a view to break intergenerational cycles of offending, including domestic abuse.

CRITERIA:
This service is for probation service users and their families in the East of England.

SERVICE OFFER: We offer social reading activities to support men experiencing low mood levels; this includes shared reading, podcasts, poetry workshops and reading for wellbeing sessions.

CRITERIA: All men aged 18+ across Norfolk experiencing depression and low mood levels.

SERVICE OFFER: We will call service users and read to them from books, magazines or newspapers depending on their interests for up to half an hour, once a week. Reading Friends at Home is dementia friendly and the calls will be adapted to suit the participant’s needs.

CRITERIA: All Norfolk residents.

SERVICE OFFER: We offer literacy support through a free dyslexia-friendly programme, to any adult who would like to become a more confident reader.

CRITERIA: Our service is available to adults, via all Norfolk Libraries.

SERVICE OFFER:
Our services include relationship counselling for individuals and couples, family counselling, mediation, children and young people’s counselling and sex therapy.

CRITERIA:
Our support is open to everyone. However there is a charge for our services. We are happy to work in partnership with referrers to make our services affordable to people referred to us who are on a low income, where possible. However this means that referrers need to check with us and provide support to enable funding for the person’s support before we can accept the referral.

SERVICE OFFER:
We offer specialist housing advice including evictions, contracts and homelessness. We also offer accredited debt advice. Advocacy and representation available. PLEASE READ OUR CRITERIA BELOW AND ON OUR DETAILED LISTING BEFORE REFERRING.

CURRENT CRITERIA:

For residents of Kings Lynn and West Norfolk council area: we are open for all type of housing advice referrals.

For residents of North Norfolk, Breckland, Broadland, Norwich, Great Yarmouth, South Norfolk :
– Legal Aid* cases for Possession and Eviction, and Homelessness S202 review cases
– Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, depending on the merits of the case.
– Social Prescribing cases (referred to the Living Well teams via the client’s GP and ICC’s only)

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

SERVICE OFFER:
We offer family, befriending and mental health support to bereaved young people.

CRITERIA:
We support young people aged 16-24 and their family and friends through bereavement.

SERVICE OFFER: We offer a free 1:1 support for all people who need help interacting with HMRC about tax or tax-credit related enquiries, including self-assessment tax returns.

CRITERIA: All adults across Norfolk.

SERVICE OFFER:
We are an independent provider of services for refugees and people seeking asylum. Offering emergency help, one-to-one support and casework, special services for children and families, and help reuniting families.

CRITERIA:
We support refugees and people seeking asylum in Norfolk.

SERVICE OFFER:
We offer advice and guidance on domestic abuse, housing, employment, wellbeing and welfare benefits.

CRITERIA:
We’re open to all in the Thetford and Breckland area. Beyond this locality, we may be able to refer or signpost to other Access Community Trust support teams across Norfolk.

SERVICE OFFER:
We provide supported work experience within our social café and catering enterprise, we deliver a 12 week well-being women’s only course and provide a Community Fridge.

CRITERIA:
We work in Norwich with people who have been at risk of homelessness, had mental health problems, addiction issues, an offence history, or other major barriers.

SERVICE OFFER:
We are a housing charity which provides accommodation for up to seventeen men within five homes in Norwich.

CRITERIA:
Our service is available to men who have been released on license from prison, street homelessness, self-referral and those who have experienced alcohol and substance misuse. The men need to demonstrate that they are abstinent from illicit substances or on a reduction programme

SERVICE OFFER:
We provide information, support and advice around substance misuse, for wellbeing, better mental health and employment opportunities.

CRITERIA:
We provide support to young people, veterans, professionals, people in recovery, and the family and carers of those affected by substance misuse in the East of England.

SERVICE OFFER:
We provide advice and support around healthcare, loneliness and isolation.

CRITERIA:
We offer our service to people with long term health conditions who are aged 18 or over and are a registered patient of a North of South Norfolk CCG GP practice.

SERVICE OFFER:

NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.

CRITERIA:

Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on admin@wellbeingnandw.co.uk or 0300 123 1503.

SERVICE OFFER:
We offer an adaptation and handy person service throughout West Norfolk to ensure people’s homes continue to meet their needs.

CRITERIA:
We provide our service to anyone with disabilities or eligible health conditions, older people and people on low incomes in King’s Lynn, West Norfolk and Fenland.

SERVICE OFFER:
WNDIS (West Norfolk Disability Information Service) provides information, advice and an advocacy service for disabled people and carers.

CRITERIA:
We offer our service to disabled people and carers in West Norfolk.

SERVICE OFFER:
Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

CRITERIA:
Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.