Directory of Advice and Support Organisations

SERVICE OFFER:
We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

SERVICE OFFER: Our project provides free football sessions across Norwich which help connect men with additional support services if requested, including wellbeing, employment, addiction, financial.

CRITERIA: This project is for men (18+) suffering with mental health problems.

SERVICE OFFER: We provide information, advice and support on living with dementia, including equality issues, family support, healthcare and welfare benefits.

CRITERIA: We offer support to people with dementia, their families and carers in Norfolk.

SERVICE OFFER: We offer regular sessions and projects using the visual arts to develop wellbeing.

CRITERIA: Our sessions are for women with mental health issues, young people, people with dementia and people with learning difficulties.

SERVICE OFFER: Our services offer support against the physical and mental health impacts of loneliness and isolation.

CRITERIA: We can support people in Great Yarmouth, Norwich, South Norfolk and Broadland.

SERVICE OFFER:
Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.

CRITERIA:
Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.

SERVICE OFFER: We offer debt and mental health advice from experienced counsellors to help overcome gambling problems.

CRITERIA: Our service is for people who gamble and for those who are affected by the gambling of someone they know.

SERVICE OFFER:
If you are experiencing low mood, high worry, loss, loneliness, or just not feeling yourself, we can help. Our wellbeing team are here to listen and offer support over the phone and online through a range of signposting, wellbeing calls and/or counselling. This service meets the needs of people experience mild to moderate mental ill-health. We can accept a small number of referrals from non-orbit residents, but our priority are those living within Orbit housing.

CRITERIA:
People living in Norwich (and surrounding areas), Broadland, Waveney, Great Yarmouth.

SERVICE OFFER:
We offer free, confidential, non-judgemental advice about financial matters and debts to Norwich City Council tenants. We give advice on entitlement to benefits & income maximisation. We also help clients design a sustainable, manageable budget.

CRITERIA:
1) We can only accept referrals for Norwich City Council tenants.
2) Clients must consent to our support towards budgeting and debts.

SERVICE OFFER:
CAN Connect offers support to those feeling lonely and isolated, we can help to connect you with people and activities in your community as well as provide a range of support to help you achieve your goals. We are currently able to offer some face-to-face appointments again.

CRITERIA:
We support anyone over the age of 18 who is lonely or isolated in Breckland and the North Norfolk area.

SERVICE OFFER:
Providing vouchers to those that are unable to heat or power their homes.
Providing vouchers for supermarkets or community supermarkets for food.
Delivering household items to people setting up home as part of a planned resettlement programme or leaving an institution.
Warm referrals to support workers, advice organisations and voluntary agencies to provide a wraparound support service and prevent further crisis occurring.
Money-management and budgeting support and advice, involving helping people identify income and outgoings, supporting grant applications, providing cost comparisons for utilities and supporting with switching to cheaper providers or tariffs.
Connecting people to debt agencies and supporting them with any initial appointments.
Supporting people with Disability Related Expenses claims – these can reduce the amount that people must pay towards their care.

CRITERIA:
Applicants will usually fall into one of these groups but we can consider discretionary awards after assessment: Reduced income; Cannot meet everyday needs; Redundant – reduced working hours; Unexpected expenditure; Recently lost employment ; Struggling with utility bill arrears ; Need transport to get back to work.

SERVICE OFFER: We provide support in family matters, employment, finances and loneliness and isolation.

CRITERIA: We offer our services to people in the area of Lakenham and Tuckswood, Norwich.

SERVICE OFFER:
We offer advice on discrimination, education, healthcare and welfare benefits.

CRITERIA:
Our advocacy service is for people in Norwich and East Norfolk.

SERVICE OFFER:
We offer free, confidential, impartial, accredited debt advice.

CRITERIA:
We can help all adults and families in Norfolk

SERVICE OFFER:
We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

CRITERIA:
We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

SERVICE OFFER: We offer a 1:1 support with one of our Digital Champions at your local library to help improve your digital skills.

CRITERIA: This service is open to all people across Norfolk.

SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom

CRITERIA: This service is open to all Norfolk residents.

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

SERVICE OFFER:
We are a Disabled Persons’ Organisation run by disabled people for disabled people. We offer advice on areas such as employment, social care and discrimination. Please note that we are no longer contracted to provide advice about Welfare Benefits or Welfare Benefits Appeals, and this includes PIP, ESA and DLA.

CRITERIA:
Our service is for disabled people, people with mental health needs, anyone facing disabling barriers.

SERVICE OFFER:
We offer professional and impartial mediation for people who are going through or are/ have been affected by a divorce or separation.

CRITERIA: Our service is available to anyone in Norfolk affected by divorce or separation. Mediation is free for those eligible for Legal Aid.

Service offer: We provide a safe space for women to come together and support each other at their own pace. We aim to help women build confidence, resilience and develop friendships in ways that work for them. Our collaborative, co-produced services include social groups, specialist support, peer mentoring, signposting and courses.

Criteria: Women living within the borough of Great Yarmouth

SERVICE OFFER:
Fresh Start are a lived experience charity that offers advocacy, advice and guidance to anyone who has been involved with the criminal justice system, or at risk of offending, as well as helping them access services that may be of help to them. We offer a bespoke service, which is person centred. We provide workshops aimed at encouraging people to be job ready, live independently and ultimately create foundations that reduce the risks to re-offending.

CRITERIA:
Our service is available to anyone living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

SERVICE OFFER:
Through our various programmes we provide advice and support on education, employment, welfare benefits and wellbeing, aiming to empower our clients to improve their confidence and skills and overcome exclusion. In addition to our one-to-one support, we offer a wide range of group based activities.

CRITERIA:
We offer support to families and individuals who are facing mentally and financially challenging situations. We only operate in Norwich and the immediate local area.

SERVICE OFFER:
The Green Light Trust offer free wellbeing courses in our woodland spaces for adults.

CRITERIA:
Our courses are suitable for Adults* in Norfolk who have experience of the following types of issues: Poor mental health and emotional wellbeing; Social isolation/social anxiety; In recovery from alcohol or substance misuse; Victims of violence, trauma or abuse; Behavioural problems; Long term unemployment; Chronic illness or physical disabilities; History of offending; Ex-military personnel.

SERVICE OFFER: We support people who have been affected by an acquired brain injury including strokes, trauma, aneurysms, encephalitis, and brain tumours. We provide information, education and support to families, carers and individuals with an aim to gain confidence and overcome challenges. We promote independence and rehabilitation, providing support services directly to those in need.CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

Main Service Offer: Henderson Trust is offering free weekly, basic I.T. sessions as well as weekly socials at Cadge Road Community Centre, Cadge Road, Norwich NR5 8DD for the over 50. We also have a free arts and crafts workshop available to women 18+ and a yoga for wellbeing programme available for women 16+

Criteria: Over 50 for the IT sessions and weekly socials/ Women over 16 for Yoga for Wellbeing/ Women over 18 for Craft Connections course.

SERVICE OFFER: Norfolk Libraries work with the Royal Voluntary Service delivering books on wheels to people who would like to use the library service but are unable to get to a branch or mobile library due to disability, mobility, or caring commitments.

CRITERIA: This service is open to all Norfolk residents who are housebound, have mobility issues or caring commitments that would prevent them from visiting a library

SERVICE OFFER:
We offer support into paid employment through one to one coaching and employer contacts made specifically on behalf of each individual. We also support people already in work to retain employment.

CRITERIA:
1) Open to those whose GP Surgery falls within Norfolk and Waveney and have the right to work in the UK.
2) Individuals must have been receiving clinical support for their mental health for 6 months (including receiving medication), or have a diagnosis such as; psychosis, bipolar, anxiety disorder, eating disorder or personality disorder.
3) Aged 18+

SERVICE OFFER:
We offer support and advice in befriending, family, loneliness and social isolation and mental health.

CRITERIA:
Our service is offered to all adults in West Norfolk.

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

SERVICE OFFER:
We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

CRITERIA:
We offer our support to men and boys within Norfolk and surrounding areas.

MensCraft requests referrals contain the following information for each referral:

• First name
• Last name
• Date of birth
• Email
• Phone
• Address*
• Consent to be contacted
• Preferred means of contact
• Referral context and background
• Information on other service engagement
• Actions already taken
• Any risks to be aware of
• Special arrangements or requirements

*N.B. MensCraft only accepts referrals of individuals who are settled and housed in the community.

Service Offer:
We support vulnerable clients in applying for the EU Settlement Scheme at OISC Level 1, as well as understanding the rights that their status grants them and viewing and proving their status.

Criteria:
We support clients across Norfolk, Suffolk and Cambridgeshire.

SERVICE OFFER:
We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

CRITERIA:
We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

SERVICE OFFER:
We offer a dedicated programme of music, movement and arts based activities designed to enable participants to learn new skills, build confidence and improve motor skills and coordination through enjoyable and interactive sessions.

CRITERIA:
We provide our service to people with disabilities and/or additional needs in Norfolk and the surrounding region (all ages welcome).

SERVICE OFFER:
We provide support on matters such as education, employment, equality issues, discrimination, housing, immigration, loneliness and social isolation, and mental health and physical health.

CRITERIA:
We support refugees, asylum seekers and migrants in Norwich.

SERVICE OFFER:
We offer healthcare and mental health advice, supporting issues relating to drug/ alcohol misuse and mental wellbeing through our six week Recovery Support Programme.

CRITERIA:
We support young people, veterans, professionals, people in recovery, and the family and carers affected by substance misuse in Norfolk.

SERVICE OFFER:
– Courses for adults, including vocational qualifications and apprenticeships,
– One-to-one Skills and Career Advice
– Information, Advice and Guidance on further learning and training, employment, jobs and starting a new business.

CRITERIA:
Norfolk residents aged 19 plus. Please check our courses for up-to-date eligibility. Family Learning programmes for parents and carers aged 16 plus with their children. Many of our courses can be free.

SERVICE OFFER:
We offer free, confidential support to any victim or witness of a crime. We also co-ordinate the Scams Prevention Service in partnership with the Norfolk Police, Trading Standards and the Police and Crime Commissioner.

CRITERIA:
We cover adults and children (over 4yo) over the whole of Norfolk and Suffolk.

SERVICE OFFER: We offer short-term healthcare support and companionship to help rebuild independence and confidence.

CRITERIA: Support can be provided to residents of Norfolk and Waveney who are 18 or over. We cannot accept requests for personal care, respite or support for those with complex needs. 

SAIL (Support After Immediate Loss)
Service Offer: 1:1 emotional & practical support for up to 12 sessions for those bereaved by suicide.

Criteria: must be 18+, bereaved by suicide in the last 3 months or if an inquest hasn’t been concluded, must live in the Norfolk and Waveney area

Anchor Support Group
Service Offer: for those bereaved by suicide and over 8 weeks. Offers a safe space where people can connect with other who had had simiar experiences which may help reduce feelings of isolation.

Criteria: must be 18+, bereaved by suicide, must live in Norfolk and Waveney area.

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

Service Offer:
We provide early intervention and prevention support services and information to all age groups so we can help empower individuals to improve their mental and emotional wellbeing and to reduce social isolation of LGBT+ individuals living in Norfolk and Waveney.

Criteria:
We accept referrals from individuals who identify as lesbian, gay, bisexual and transgender+ as well as those questioning their sexuality or gender identity. We also accept referrals from parents/carers of LGBT+ individuals who are seeking advice and support.

SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.

CRITERIA: All individuals and families across Norfolk

SERVICE OFFER: Free drop-in and 1:1 sessions around three key themes: basic digital skills to enable you to get online; identifying scams and misinformation to stay safe; and being able to use the internet with confidence to keep you in control.

CRITERIA: Open to all older adults regardless of their current experience. There is no limit to the number of sessions you can attend.

SERVICE OFFER: We help with a wide range of energy related consumer advice including switching, reviewing tariffs, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements

CRITERIA: Open to all Norfolk residents

Norwich Consolidated Charities REFERRAL ACCEPTED THROUGH NCAN FROM NAS ONLY

We considers grants to individuals with children for essential household items such as cookers, beds, washing machines and flooring. We are unable to help with regular household bills.  We welcome enquiries from people with children who have identified ways that they could escape poverty but need some financial support to achieve their goals.

We can also help with Bankruptcy or Debt Relief Order (DROs) fees if you are referred by one of our trusted partner organisations (please ask your debt advisor).

We are the official charity of Norwich City Football Club. We use the power of sport to support and inspire our community. Our charitable objectives are driving inclusion for people with disabilities, boosting mental health and wellbeing, and supporting disadvantaged people to raise their aspirations.

Please check the main page for a full list of referral criteria.

Here to listen to anyone who is going through a difficult time, face-to-face or on the phone.

SERVICE OFFER: We provide confidential and unbiased mental health support around obsessive compulsive disorder (OCD) and other related disorders.CRITERIA:We offer support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.

SERVICE OFFER:
We are a user-led organisation run by and for people with learning disabilities. We offer information, advice and support on discrimination, healthcare, welfare benefits social care and advocacy.

CRITERIA:
We support adults with learning disabilities in Norfolk.

Service Offer:
For Orbit residents, we can offer support with wellbeing, budgeting and money advice, education and employment support & digital inclusion.

Criteria:
Clients referred to our service must already be an Orbit customer

SERVICE OFFER: We will call service users and read to them from books, magazines or newspapers depending on their interests for up to half an hour, once a week. Reading Friends at Home is dementia friendly and the calls will be adapted to suit the participant’s needs.

CRITERIA: All Norfolk residents.

SERVICE OFFER: We offer literacy support through a free dyslexia-friendly programme, to any adult who would like to become a more confident reader.

CRITERIA: Our service is available to adults, via all Norfolk Libraries.

SERVICE OFFER:
Our services include relationship counselling for individuals and couples, family counselling, mediation, children and young people’s counselling and sex therapy.

CRITERIA:
Our support is open to everyone. However there is a charge for our services. We are happy to work in partnership with referrers to make our services affordable to people referred to us who are on a low income, where possible. However this means that referrers need to check with us and provide support to enable funding for the person’s support before we can accept the referral.

SERVICE OFFER:
Our Day Time Hub (9:30am – 4:30pm Monday – Friday Thetford & 11:00am – 6:00pm Sunday – Monday Aylsham) is open to people ages 18+ who require wellbeing support either as a one-off sessions, or for extended periods of time. Access via direct walk-in, or by professional referral, or by calling 111 Mental Health.
Support is given 1-2-1 and group support is also available.
Our evening Sanctuary in Aylsham provides crisis support during periods of time when most people would be going through difficulties alone. We offer bother referral and appointment only sessions between 6:30pm – 12:00am. These sessions are provided by trained intensive crisis workers.

CRITERIA:
• Aged 18+
• Have shown willingness to engage with support
• Have given consent for referral
We must also have the name of the client’s GP Surgery and details of any other professionals involved in the case, such as psychiatrists, wellness professionals, etc.

SERVICE OFFER:

We provide ‘culture therapy’ for people with mental health problems, working in partnership with heritage/arts and social prescribing to deliver projects using resources and expertise from archives, archaeology, historic landscapes, libraries and local heritage organisations.

CRITERIA:

We support people aged 18 + living in Great Yarmouth, Norfolk, Lowestoft and Waveney.

PLEASE NOTE: Shelter are closed for Housing Advice cases until at least 04/12/23

SERVICE OFFER:
We offer specialist housing advice including evictions, and homelessness. We also offer accredited debt advice. Advocacy and representation are available at court. Advocacy and representation are available at court.

PLEASE READ OUR CRITERIA BELOW BEFORE REFERRING—
Many general housing issues are addressed by self-help guides on our website shelter.org.uk which is full of detailed template letters and advice e.g., about how to get a deposit back. (We would not accept cases about how to initially join housing lists, and questions around deposit protection and low-level disrepair issues – please refer to our Website/Webchat/Helpline instead)

CURRENT CRITERIA:
Norfolk only:
– Legal Aid cases for Possession and Eviction, and Homelessness decision reviews, and serious disrepair where there is a risk of harm to health, and the person wants to stay and have it fixed, or illegal eviction. (Except defending possession proceedings where there are allegations of Anti-Social Behaviour).
– Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, and complex Housing or Homelessness cases
– Debt Advice for Clients with Housing related Debt, Rent arrears, Council Tax arrears, Utility Bills.
– We cannot accept Social Prescribing cases directly (these are referred to the Living Well teams via the client’s GP and ICC’s only)

We can also offer free local community rights sessions for professionals and services users- i.e., our team will come in person and do a tailored presentation to your team or your service users on housing/ homelessness/housing register. Enquiries welcome via norfolk@shelter.org.uk

We are particularly interested in any cases where a client with multiple and complex needs is struggling with homelessness or inadequate housing, or cases where the private rented sector is totally failing a tenant (e.g. unaffordable, or awful conditions) or where someone is being excluded from the housing register, but still has a housing need.

Service Offer:
Within the Gorleston PCN our social prescribers are here to listen, talk things through, support and encourage your readiness for change and put you in touch with or whatever you need to do to support that change.

Criteria:
Our service is open to any age group, for people who are registered at either The Millwood partnership GP Practice or the Beaches Medical Centre which covers the Gorleston PCN. Please note we do not cover Great Yarmouth. To find out more please email gywccg.sp.hwbc@nhs.net.

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

SERVICE OFFER: STEAM is a space, that is tailored to offer holistic assistance from fully trained multidisciplinary teams to adults experiencing a mental health crisis – day or night. They can arrange access to guidance across housing, benefits, domestic abuse, LGBTQ+ and more. There are 2 sites: one in King’s Lynn, and another one in Gorleston, near Great Yarmouth.

CRITERIA FOR ACCEPTING REFERRALS: Adults in King’s Lynn & West Norfolk; or Great Yarmouth and East Norfolk.

SERVICE OFFER:
We offer family, befriending and mental health support to bereaved young people.

CRITERIA:
We support young people aged 16-24 and their family and friends through bereavement.

Service Offer:
Give clients the skills and confidence to be safe online and use their tablet, laptop, or smartphone however they want
Help clients find out how to borrow a smartphone, tablet or laptop or even get one to keep forever (for free!) if they need one
Help clients get internet services like free mobile data, cheap broadband tariffs, and much more
Suggest other things, like social groups or learning, to help clients along the way

Criteria:
Currently for clients in West Norfolk
NHS, volunteer groups and local community organisations in West Norflk

SERVICE OFFER:
We are an independent provider of services for refugees and people seeking asylum. Offering emergency help, one-to-one support and casework, special services for children and families, and help reuniting families.

CRITERIA:
We support refugees and people seeking asylum in Norfolk.

SERVICE OFFER:
We provide supported work experience within our social café and catering enterprise, we deliver a 12 week well-being women’s only course and provide a Community Fridge.

CRITERIA:
We work in Norwich with people who have been at risk of homelessness, had mental health problems, addiction issues, an offence history, or other major barriers.

SERVICE OFFER:
We are a housing charity which provides accommodation for up to seventeen men within five homes in Norwich.

CRITERIA:
Our service is available to men who have been released on license from prison, street homelessness, self-referral and those who have experienced alcohol and substance misuse. The men need to demonstrate that they are abstinent from illicit substances or on a reduction programme

SERVICE OFFER:
We provide information, support and advice around substance misuse, for wellbeing, better mental health and employment opportunities.

CRITERIA:
We provide support to young people, veterans, professionals, people in recovery, and the family and carers of those affected by substance misuse in the East of England.

Service Office: Help and support for substance and alcohol misuse.

Criteria: Must be for those going through the criminal just system.
Must download the linked forms as part of the referral process. Please attach them to any referrals made.

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

SERVICE OFFER:

NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.

CRITERIA:

Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on admin@wellbeingnandw.co.uk or 0300 123 1503.

SERVICE OFFER:
We offer an adaptation and handy person service throughout West Norfolk to ensure people’s homes continue to meet their needs.

CRITERIA:
We provide our service to anyone with disabilities or eligible health conditions, older people and people on low incomes in King’s Lynn, West Norfolk and Fenland.

SERVICE OFFER:
WNDIS (West Norfolk Disability Information Service) provides information, advice and an advocacy service for disabled people and carers.

CRITERIA:
We offer our service to disabled people and carers in West Norfolk.

SERVICE OFFER:
Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

CRITERIA:
Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.

CRITERIA: all young carers (below 19 yo) and their families across Norfolk

Service offer:
We believe everyone should have a safe and secure home so we work one-to-one with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

We also offer small (3-5 people), informal 2-hour group workshops, which facilitate knowledge sharing between peers and helps build confidence in social situations.

Criteria:
We support people living in the Diss and Wymondham areas (18+) who are accessing help from a food bank or at risk of needing to.

Service Offer – Group Workshops:
(open to all on NCAN)

We believe everyone should have a safe and secure home, so we work with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

At our small (3-5 people), informal 2-hour group workshops, we facilitate knowledge sharing on: budgeting, debts, benefits, where to find specialist help.

Our aim is to build confidence and motivation so that people feel more able to take action and more in control of their situation.

We run workshops during the week in central Norwich locations. We will speak to the referral to agree the best workshop date for them.

We can offer one-to-one support following on from our workshops.

Criteria:
We support people living in Norwich and Greater Norwich area (18+) who are accessing help from a food bank or at risk of needing to.

Service Offer – One-to-one support:
(Open to: ‘British Red Cross – foodbank support’ ‘NCA Foodbank Advisor Norwich’ (Citizens Advice Norwich foodbank) ‘Shelter Norwich foodbank’, ‘Age UK Norwich’)

We believe everyone should have a safe and secure home, so we work one-to-one with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

We also offer small (3-5 people), informal 2-hour group workshops, which facilitate knowledge sharing between peers (see other NCAN listing).

Criteria:
We support people living in Norwich and Greater Norwich area (18+) who are accessing help from a food bank or at risk of needing to.