Welcome to NCAN, the Norfolk-wide partnership of advice and community experts that can help your clients with free, impartial and quality assured advice and assistance. NCAN stands for Norfolk Community Advice Network. We provide a referral system that connects many advice and community support providers county-wide, to facilitate access to better support for professionals and their
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How to use the NCAN referral system – Testbed
To register your organisation, please contact NCAN to discuss next steps. If you are a member of an organisation already on the NCAN Referral System, you can download the sign-up form here and return them to ncan@ncls.co.uk to get a user account. Please also click here to download our Policy and Procedures for Use Document Once you’ve
Continue reading How to use the NCAN referral system – Testbed
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Reading Pathway – Norfolk Libraries
SERVICE OFFER: We offer literacy support through a free dyslexia-friendly programme, to any adult who would like to become a more confident reader.
CRITERIA: Our service is available to adults, via all Norfolk Libraries.
Norfolk Libraries – Loneliness/social isolation
SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.
CRITERIA: All individuals and families across Norfolk
Digital Health Hub – Norfolk Libraries
SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom
CRITERIA: This service is open to all Norfolk residents.
Digital Champions – Norfolk Libraries
SERVICE OFFER: We offer a 1:1 support with one of our Digital Champions at your local library to help improve your digital skills.
CRITERIA: This service is open to all people across Norfolk.
Wise and Warm
SERVICE OFFER: We help with a wide range of energy related consumer advice including billing issues/queries, reviewing tariffs, switching, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements – and help customers to access extra support.
CRITERIA: Operating in the Diss and Thetford area
Reading Friends at Home (Norfolk Libraries)
SERVICE OFFER: We will call service users and read to them from books, magazines or newspapers depending on their interests for up to half an hour, once a week. Reading Friends at Home is dementia friendly and the calls will be adapted to suit the participant’s needs.
CRITERIA: All Norfolk residents.
Young Carers and Families
SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.
CRITERIA: all young carers (below 19 yo) and their families across Norfolk