Norfolk Warm and Wise (Referrals Suspended)

Referrals to Norfolk Warm and Wise have been suspended until further notice.

In the meantime, people needing help with energy can contact the Citizens Advice consumer helpline: 0800 144 8848


Norfolk Warm and Wise offer a free, confidential and impartial energy advice service throughout Norfolk. Specialist Energy Advice is available by phone and email, or for those unable to use internet or telephone services – we offer face-to-face appointments.

We help with a wide range of energy related consumer advice including reviewing tariffs, switching, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements – and help customers to access extra support.

We also offer energy advice sessions to local community groups and frontline staff and volunteers.

For more information contact Caroline Mackinson, Project Coordinator on 01379 658200 or email

Tips and impartial advice on how to compare gas and electricity prices are also available at Citizens Advice website:

  • Caroline Mackinson
  • 0800 144 8848

Contact Norfolk Warm and Wise (Referrals Suspended)