The Advice Quality Standard (AQS) is the quality mark for organisations that provide advice to the public on social welfare issues.

Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

For more information about what holding the Advice Quality Standard means see our quality page.

Organisations in Norfolk who hold the Advice Quality Standard

(click the organisation to be taken to its Directory page)


Norfolk Community Law Service

The NCLS offers free, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Areas include: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).


Shelter

Shelter helps millions of people each year struggling with housing or homelessness by offering advice, support and legal services. In Norfolk, we provide legal advice on housing, covering tenancies, private and social housing, evictions and homelessness.


MAP

MAP helps young people to have better, safer lives, offering advice and support on on issues such as employment, education and training, money and debt, housing and homelessness, welfare rights, health, sexuality and gender, relationships and parenting. We deliver young person-focused counselling, wellbeing advice plus independent professional advice, guidance and advocacy.


Age UK Norwich

Age UK offers help and advice to people over 50, as well as their family and carers about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities (Norwich area only).


Age UK Norfolk

Age UK offers help and advice to people over 50, as well as their family and carers about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities (excluding Norwich area).


Norfolk Citizens Advice

Broad range of advice including debt, benefit checks, housing, employment


Diss and Thetford Citizens Advice

Broad range of advice including debt, benefit checks, housing, employment for the Diss and Thetford area.