At Shelter Norfolk, we have changed the ways that people get in touch with us for help on our main Norfolk Advice line. The new number is 03301 755 121.

For people needing advice:

  • > People who live in the Kings Lynn and West Norfolk DC area only can also call 0344 515 1558 to speak to the local advice team.

Current referral criteria on the NCAN referral system:

  • => For residents of Kings Lynn and West Norfolk council area we are open for all type of housing advice referrals.
  • => For residents of the remaining district councils of Norfolk (North Norfolk, Breckland, Broadland, Norwich, Great Yarmouth, South Norfolk) we will consider:

Shelter also offers:

  • => Accredited Debt Advice. Including Debt Relief Orders and Bankruptcy advice for all of the Norfolk area.

*For people needing legal housing representation or advice:

  • - If you or your client is seeking urgent legal advice or representation at a court hearing to defend possession or eviction proceedings, or with challenging homelessness decisions by a Council and you would like to check whether your case could be eligible for Legal Aid, you can call our legal team on 0344 515 1721.
  • - You or your client can also email: to make an appointment and send in the possession/eviction papers that you have received and need advice on.

  • 03301 755 121
  • Whitefriars House, 50 Fishergate, Norwich, NR3 1SE, United Kingdom