Your Norfolk Advice Network Helpline is the new NCAN telephone triage service. Its purpose is to refer professionals and members of the public quickly and accurately to the right NCAN members, for free and quality assured advice, information and support. The FREE helpline is 0333 996 8333 and is run by a team of 4
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Norfolk Citizens Advice
SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.
CRITERIA:
Our service excludes Diss and Thetford areas.
Family Mediation Trust
SERVICE OFFER:
We offer professional and impartial mediation for people who are going through or are/ have been affected by a divorce or separation.
CRITERIA: Our service is available to anyone in Norfolk affected by divorce or separation. Mediation is free for those eligible for Legal Aid.
West Norfolk Care and Repair
SERVICE OFFER:
We offer an adaptation and handy person service throughout West Norfolk to ensure people’s homes continue to meet their needs.
CRITERIA:
We provide our service to anyone with disabilities or eligible health conditions, older people and people on low incomes in King’s Lynn, West Norfolk and Fenland.
Careline Community Service
SERVICE OFFER:
We provide and install equipment within the home to support people to live independently.
CRITERIA:
We offer our services to older people, people with disabilities and people with dementia across Norfolk (except Norwich & Great Yarmouth).
Musical Keys
SERVICE OFFER:
We offer a dedicated programme of music, movement and arts based activities designed to enable participants to learn new skills, build confidence and improve motor skills and coordination through enjoyable and interactive sessions.
CRITERIA:
We provide our service to people with disabilities and/or additional needs in Norfolk and the surrounding region (all ages welcome).
Social Prescribing – Norwich & Broadland
SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.
CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk
LILY – West Norfolk
SERVICE OFFER:
We offer support and advice in befriending, family, loneliness and social isolation and mental health.
CRITERIA:
Our service is offered to all adults in West Norfolk.
Deaf Connexions
SERVICE OFFER:
We offer advice on discrimination, education, healthcare and welfare benefits.
CRITERIA:
Our advocacy service is for people in Norwich and East Norfolk.
West Norfolk Disability Information Service (referrals paused)
SERVICE OFFER:
WNDIS (West Norfolk Disability Information Service) provides information, advice and an advocacy service for disabled people and carers.
CRITERIA:
We offer our service to disabled people and carers in West Norfolk.