Your security and privacy are very important to us at Norfolk Community Advice Network (NCAN). We hold and process information to allow us to advise and assist you with your problem or case. Our Privacy Promise to you: we will keep your information secure and confidential; you are in control of how we use your
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Norfolk Community Law Service
SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).
CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).
Equal Lives Advice and Membership
SERVICE OFFER:
We are a Disabled Persons’ Organisation run by disabled people for disabled people. We offer information and advice in areas such as employment, finances, social care and discrimination.
Please note that we are no longer contracted to provide support with welfare benefit appeals.
CRITERIA:
Our service is for disabled people, people with mental health needs and anyone facing disabling barriers.
Age UK Norwich
SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.
CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.
Age UK Norfolk
SERVICE OFFER:
We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.
For more information, please check our pain page and follow the links to our different services.
CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over
Shelter
SERVICE OFFER:
We offer specialist housing advice including evictions and homelessness. We also offer accredited debt advice. Advocacy and representation are available at court.
PLEASE READ OUR CRITERIA BELOW BEFORE REFERRING—
Many general housing issues are addressed by self-help guides on our website shelter.org.uk which is full of detailed template letters and advice e.g., about how to get a deposit back. (We would not accept cases about how to initially join housing lists, and questions around deposit protection and low-level disrepair issues – please refer to our Website/Webchat/Helpline instead)
CURRENT CRITERIA:
Legal Aid cases: Shelter’s legal team can do Legal Aid work for eligible clients, but this is subject to capacity and the nature of the issue. Please refer in cases related to homelessness applications and Homelessness Decision, also court rent possession/evictions cases, but be aware we may need to signpost elsewhere if not in scope or due to capacity.
–Debt Advice for Clients with Housing related Debt, rent arrears, Council Tax arrears, Utility Bills.
–We cannot accept Social Prescribing cases directly (these are referred to the Living Well teams via the client’s GP and ICC’s only)
– We are currently CLOSED For Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, and complex Housing or Homelessness cases
Projects
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About us
The Norfolk Community Advice Network (NCAN) first took shape in the late 1990s but despite commitment from members had no dedicated staff or resources to achieve its aims or meet the aspirations of its member organisations. In September 2008 NCAN received funding from the Big Lottery Fund Advice Plus Programme so the Norfolk Community Advice
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