Any organisation can be a member of Norfolk Community Advice Network (NCAN). It is free for the Voluntary Community Social Enterprise (VCSE) sector. By joining NCAN you get to use the NCAN referral system which is a fast, secure and seamless way to refer your clients to the appropriate advice and support service across Norfolk.
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NCAN Success Stories
NCAN is here to improve lives. Below are examples showing how our member agencies achieve this. Mrs B, via Carers Matter & Age UK Norwich Age UK Norwich received a request to help a client apply to Friends of the Elderly for a grant to buy a tablet. The client wasn’t a carer and so
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Wellbeing Service Norfolk and Waveney (IAPT)
SERVICE OFFER:
NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.
CRITERIA:
Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on admin@wellbeingnandw.co.uk or 0300 123 1503.
The Feed
SERVICE OFFER:
We provide supported work experience within our social café and catering enterprise, we deliver a 12 week well-being women’s only course and provide a Community Fridge.
CRITERIA:
We work in Norwich with people who have been at risk of homelessness, had mental health problems, addiction issues, an offence history, or other major barriers.
Why Join NCAN
Benefits for your Client Receiving organisation contacts the client They are referred to the most appropriate agency securely and quickly Avoid the need for the client to repeat their story Benefits for your Agency Access multiple organisations from across Norfolk Send client documents, contact details and confidential information securely Track progress of outgoing referrals Promote
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Purpose
Our Agenda NCAN was organically borne out of local charities being able to make in-person referrals between agencies if a client needed further support from a different service. They were able to do this because they were in the same building or close-by. In 2008, NCAN received funding from the Big Lottery Fund Advice Plus
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CAN CONNECT
SERVICE OFFER:
CAN Connect offers support to those feeling lonely and isolated, we can help to connect you with people and activities in your community as well as provide a range of support to help you achieve your goals. We are currently able to offer some face-to-face appointments again.
CRITERIA:
We support anyone over the age of 18 who is lonely or isolated in Breckland and the North Norfolk area.
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The charities listed here provide free, quality impartial advice in the following areas: welfare benefits, housing, debt, immigration, family law, employment law, general (non-criminal) law, discrimination, consumer rights and domestic abuse. We work in partnership together to make sure that people can access advice as soon as they need it. Charity Remit Criteria Face to
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The Crossing – Thetford
SERVICE OFFER:
We offer advice and guidance on issues ranging from Housing, General advice, Benefits support, Blue light services support, Veteran & families support, Digital Inclusion, Support with looking for/ returning to work, Support to access training/education, General Mental Health and Wellbeing guidance, Signpost and supported access to specialised services including: Domestic Abuse Debt Management
CRITERIA:
We’re open to all in the Thetford and Breckland area. Beyond this locality, we may be able to refer or signpost to other Access Community Trust support teams across Norfolk.