SERVICE OFFER:
We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.

For more information, please check our main page and follow the links to our different services.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

Age UK Norwich are now accepting referrals for Welfare Rights and Benefit Checks only

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

For more information about each service, please click the links in our profile.

SERVICE OFFER:
We offer specialist housing advice including evictions and homelessness. Advocacy and representation are available at court.

PLEASE READ OUR CRITERIA BELOW BEFORE REFERRING
Many general housing issues are addressed by self-help guides on our website shelter.org.uk which is full of detailed template letters and advice e.g., about how to get a deposit back. (We cannot accept cases about how to initially join housing lists, and questions around deposit protection and low-level disrepair issues – please refer to our Website/Webchat/Helpline instead) Home – Shelter England

CURRENT CRITERIA:
Legal Aid cases: Shelter’s legal team are open for new referrals. Clients with court hearings for possession/eviction, homelessness decisions, illegal evictions. Paperwork will be required for these.
Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, and complex Housing or Homelessness cases (subject to capacity and merit of case) for King’s Lynn council area only.
Housing related debt cases ( rent arrears , council tax )