Age UK Norfolk

Age UK Norfolk

https://www.ageuk.org.uk/norfolk/

SERVICE OFFER:
We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.

For more information, please check our main page and follow the links to our different services.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • advice@ageuknorfolk.org.uk
  • 300 St Faith's Road, Norwich, NR6 7BJ
Age UK Norwich

Age UK Norwich

https://www.ageuk.org.uk/norwich/

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

  • 01603 496333
  • enquiries@ageuknorwich.org.uk
  • 69 – 75 Thorpe Road, Norwich, NR1 1UA, Norfolk

Big C Cancer Charity

SERVICE OFFER:
Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.

CRITERIA:
Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.

  • 0800 092 7640
  • support@big-c.co.uk

Careline Community Service

http://careline-cs.org.uk

SERVICE OFFER:
We provide and install equipment within the home to support people to live independently.

CRITERIA:
We offer our services to older people, people with disabilities and people with dementia across Norfolk (except Norwich & Great Yarmouth).

  • 01553 616200 (Option 6)
  • King’s Court, Chapel Street, King's Lynn, PE30 1EX

Deaf Connexions

http://deafconnexions.org.uk/

SERVICE OFFER:
We offer advice on discrimination, education, healthcare and welfare benefits.

CRITERIA:
Our advocacy service is for people in Norwich and East Norfolk.

  • 01603 660889
  • mail@deafconnexions.org.uk
  • deaf.connexions
  • Rotary House, King Street, Norwich, NR1 2BL, England

Digital Health Hub – Norfolk Libraries

SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom

CRITERIA: This service is open to all Norfolk residents.

  • 01603 774777
  • libraries.iconnect@norfolk.gov.uk

HEADWAY Norfolk & Waveney brain injury charity

http://www.headay-nw.org.uk

SERVICE OFFER: We support adults impacted by Brain Injury, resulting from, but not limited to stroke, road traffic accident, trips and falls. Our aim is to improve day-to-day life for every individual we work with; to improve their confidence, independence, empower them to access community assets, to socialise, enhance their wellbeing, provide them with tools and techniques to manage their symptoms and to support them in setting and achieving person centred goals.
CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

  • 01603 788114
  • contact@headway-nw.org.uk
MAP Mancroft Advice Project

Mancroft Advice Project (MAP)

http://www.map.uk.net

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

  • 01603 766994
  • info@map.uk.net
  • The Risebrow Centre, Chantry Road, Norwich, NR2 1RF

Next Steps

https://www.matthewproject.org/nextsteps

SERVICE OFFER:
We offer healthcare and mental health advice, supporting issues relating to drug/ alcohol misuse and mental wellbeing through our six week Recovery Support Programme.

CRITERIA:
We support young people, veterans, professionals, people in recovery, and the family and carers affected by substance misuse in Norfolk.

  • Marie Clements
  • 01603 981686
  • The Matthew Project, 70-80 Oak Street, Norwich, NR3 3AQ

Norfolk and Waveney Community Support

http://www.communitysupportnw.org.uk

SERVICE OFFER: We offer short-term healthcare support and companionship to help rebuild independence and confidence.

CRITERIA: Support can be provided to residents of Norfolk and Waveney who are 18 or over. We cannot accept requests for personal care, respite or support for those with complex needs. 

  • 01603 972374
  • referral@communitysupportnw.org.uk

Norfolk Citizens Advice

https://www.ncab.org.uk/

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

  • 0800 144 8848
  • public@ncab.org.uk
  • 54 Whiffler Road, Norwich, Norfolk, NR3 2AY

Norfolk LGBT+ Project

https://norfolklgbtproject.org.uk/

Service Offer:
We provide early intervention and prevention support services and information to all age groups so we can help empower individuals to improve their mental and emotional wellbeing and to reduce social isolation of LGBT+ individuals living in Norfolk and Waveney.

Criteria:
We accept referrals from individuals who identify as lesbian, gay, bisexual and transgender+ as well as those questioning their sexuality or gender identity. We also accept referrals from parents/carers of LGBT+ individuals who are seeking advice and support.

  • Fi Liew-Bedford
  • fiona@norfolklgbtproject.org.uk

Opening Doors

http://www.openingdoors.org.uk/

SERVICE OFFER:
We are a user-led organisation run by and for people with learning disabilities. We offer information, advice and support on discrimination, healthcare, welfare benefits social care and advocacy.

CRITERIA:
We support adults with learning disabilities in Norfolk.

  • 01603 631433
  • admin@openingdoors.org.uk
  • http://www.openingdoors.org.uk/
  • 38a Bull Close, Norwich, Norfolk, NR3 1SX

REST Aylsham & Thetford Hubs

https://restnorwich.co.uk/

SERVICE OFFER:
Our Day Time Hub (9:30am – 4:30pm Monday – Friday Thetford & 11:00am – 6:00pm Sunday – Monday Aylsham) is open to people ages 18+ who require wellbeing support either as a one-off sessions, or for extended periods of time. Access via direct walk-in, or by professional referral, or by calling 111 Mental Health.
Support is given 1-2-1 and group support is also available.
Our evening Sanctuary in Aylsham provides crisis support during periods of time when most people would be going through difficulties alone. We offer bother referral and appointment only sessions between 6:30pm – 12:00am. These sessions are provided by trained intensive crisis workers.

CRITERIA:
• Aged 18+
• Have shown willingness to engage with support
• Have given consent for referral
We must also have the name of the client’s GP Surgery and details of any other professionals involved in the case, such as psychiatrists, wellness professionals, etc.

  • Sam Apeh
  • sam.apeh@norfolkandwaveneymind.org.uk
  • 1 Red Lion Street, Aylsham, NR11 6ER

Social Prescribing – Gorleston PCN

Service Offer:
Within the Gorleston PCN our social prescribers are here to listen, talk things through, support and encourage your readiness for change and put you in touch with or whatever you need to do to support that change.

Criteria:
Our service is open to any age group, for people who are registered at either The Millwood partnership GP Practice or the Beaches Medical Centre which covers the Gorleston PCN. Please note we do not cover Great Yarmouth. To find out more please email gywccg.sp.hwbc@nhs.net.

  • amy.ribbans@nhs.net

Social Prescribing – Norwich & Broadland

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

  • 01603 863576
  • livingwellworkers@ncab.org.uk

The Matthew Project – Criminal Justice Support Team

Service Office: Help and support for substance and alcohol misuse.

Criteria: Must be for those going through the criminal just system.
Must download the linked forms as part of the referral process. Please attach them to any referrals made.

  • 07825966071
  • Katrina.Carman@matthewproject.org

TimeNorfolk (Great Yarmouth Only)

https://www.timenorfolk.org.uk/

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

  • 01603 927487
  • info@timenorfolk.org.uk

Wellbeing Service Norfolk and Waveney (IAPT)

http://www.wellbeingnands.co.uk

SERVICE OFFER:

NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.

CRITERIA:

Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on admin@wellbeingnandw.co.uk or 0300 123 1503.

  • Wellbeing Service
  • 0300 123 1503
  • admin@wellbeingnandw.co.uk
  • The Conifers, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk, NR6 5BE, United Kingdom

West Norfolk Care and Repair

http://careandrepair-wn.org

SERVICE OFFER:
We offer an adaptation and handy person service throughout West Norfolk to ensure people’s homes continue to meet their needs.

CRITERIA:
We provide our service to anyone with disabilities or eligible health conditions, older people and people on low incomes in King’s Lynn, West Norfolk and Fenland.

  • 01553 616200
  • careandrepair@west-norfolk.gov.uk

Young Carers and Families

http://www.youngcarersmatternorfolk.org

SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.

CRITERIA: all young carers (below 19 yo) and their families across Norfolk

  • 0800 083 1148
  • info@carersmatternorfolk.org.uk