Access Migrant Support

http://www.accessmigrantsupport.org.uk/

SERVICE OFFER: We offer multi-lingual advice covering debt, discrimination, domestic abuse, employment, family, healthcare, housing, immigration, welfare benefits.

CRITERIA: Our services are offered to migrant communities in East Anglia. Unfortunately we cannot support with asylum seekers cases at the moment.

  • 01553 773905
  • info@accessmigrantsupport.org.uk
  • 41 Old Hospital Mews, Hospital Walk, King's Lynn, PE30 5RU, United Kingdom

Age UK Norfolk

https://www.ageuk.org.uk/norfolk/

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: We support people aged 50 and over, including carers and families (excludes Norwich).

  • 0300 500 1217
  • advice@ageuknorfolk.org.uk
  • 300 St Faith's Road, Norwich, NR6 7BJ

Age UK Norwich

https://www.ageuk.org.uk/norwich/

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich area only.

  • 01603 496333
  • enquiries@ageuknorwich.org.uk
  • Information and Advice Centre, 60 London Street, Norwich, NR2 1JX

Coming Soon… TimeNorfolk

https://www.timenorfolk.org.uk/

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

  • 01603 927487
  • info@timenorfolk.org.uk

Deaf Connexions

http://deafconnexions.org.uk/

SERVICE OFFER:
We offer advice on discrimination, education, healthcare and welfare benefits.

CRITERIA:
Our advocacy service is for people in Norwich and East Norfolk.

  • 01603 660889
  • mail@deafconnexions.org.uk
  • deaf.connexions
  • Rotary House, King Street, Norwich, NR1 2BL, England

Digital Health Hub – Norfolk Libraries

SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom

CRITERIA: This service is open to all Norfolk residents.

  • 01603 774777
  • libraries.iconnect@norfolk.gov.uk

Diss, Thetford & District Citizens Advice

http://www.cadat.org.uk/

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

  • 03444 111 444
  • advice@disscab.cabnet.org.uk
  • Shelfanger Road, Diss, IP22 4EH, United Kingdom

Mancroft Advice Project (MAP)

http://www.map.uk.net

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

  • 01603 766994
  • info@map.uk.net
  • The Risebrow Centre, Chantry Road, Norwich, NR2 1RF

NEW! HEADWAY Norfolk & Waveney brain injury charity

https://headway-nw.org.uk/home/

SERVICE OFFER: We support people who have been affected by an acquired brain injury including strokes, trauma, aneurysms, encephalitis, and brain tumours. We provide information, education and support to families, carers and individuals with an aim to gain confidence and overcome challenges. We promote independence and rehabilitation, providing support services directly to those in need.CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

  • 01603 788114
  • contact@headway-nw.org.uk

NEW! Opening Doors

http://www.openingdoors.org.uk/

SERVICE OFFER:
We are a user-led organisation run by and for people with learning disabilities. We offer information, advice and support on discrimination, healthcare, welfare benefits social care and advocacy.

CRITERIA:
We support adults with learning disabilities in Norfolk.

  • 01603 631433
  • admin@openingdoors.org.uk
  • http://www.openingdoors.org.uk/
  • 38a Bull Close, Norwich, Norfolk, NR3 1SX

Next Steps – (referrals paused)

https://www.matthewproject.org/nextsteps

SERVICE OFFER:
We offer healthcare and mental health advice, supporting issues relating to drug/ alcohol misuse and mental wellbeing through our six week Recovery Support Programme.

CRITERIA:
We support young people, veterans, professionals, people in recovery, and the family and carers affected by substance misuse in Norfolk.

  • Marie Clements
  • 01603 981686
  • The Matthew Project, 70-80 Oak Street, Norwich, NR3 3AQ

Norfolk Citizens Advice

https://www.ncab.org.uk/

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

  • 0800 144 8848
  • public@ncab.org.uk
  • The Forum, Millennium Plain, Norwich, Norfolk, NR2 1TF

Social Prescribing – Norwich & Broadland

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

  • 01603 863576
  • livingwellworkers@ncab.org.uk

Voluntary Norfolk Health and Wellbeing Volunteers (North and South CCG areas)

https://www.voluntarynorfolk.org.uk/services/volunteer-services/health-volunteers/

SERVICE OFFER:
We provide advice and support around healthcare, loneliness and isolation.

CRITERIA:
We offer our service to people with long term health conditions who are aged 18 or over and are a registered patient of a North of South Norfolk CCG GP practice.

  • Health and Wellbeing Team
  • 07423714300
  • HealthandWellbeing@voluntarynorfolk.org.uk
  • St Clements House, 2-15 Colegate, Norwich, Norfolk, NR3 1BQ

Wellbeing Service Norfolk and Waveney (IAPT)

http://www.wellbeingnands.co.uk

SERVICE OFFER:

NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.

CRITERIA:

Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on admin@wellbeingnandw.co.uk or 0300 123 1503.

  • Wellbeing Service
  • 0300 123 1503
  • admin@wellbeingnandw.co.uk
  • The Conifers, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk, NR6 5BE, United Kingdom

West Norfolk Care and Repair

http://careandrepair-wn.org

SERVICE OFFER:
We offer an adaptation and handy person service throughout West Norfolk to ensure people’s homes continue to meet their needs.

CRITERIA:
We provide our service to anyone with disabilities or eligible health conditions, older people and people on low incomes in King’s Lynn, West Norfolk and Fenland.

  • 01553 616200
  • careandrepair@west-norfolk.gov.uk