SERVICE OFFER:
We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

SERVICE OFFER: We provide information, advice and support on living with dementia, including equality issues, family support, healthcare and welfare benefits.

CRITERIA: We offer support to people with dementia, their families and carers in Norfolk.

SERVICE OFFER:
Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.

CRITERIA:
Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.

SERVICE OFFER:
We offer advice on discrimination, education, healthcare and welfare benefits.

CRITERIA:
Our advocacy service is for people in Norwich and East Norfolk.

SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom

CRITERIA: This service is open to all Norfolk residents.

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

SERVICE OFFER: We support people who have been affected by an acquired brain injury including strokes, trauma, aneurysms, encephalitis, and brain tumours. We provide information, education and support to families, carers and individuals with an aim to gain confidence and overcome challenges. We promote independence and rehabilitation, providing support services directly to those in need.CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

SERVICE OFFER:
We offer healthcare and mental health advice, supporting issues relating to drug/ alcohol misuse and mental wellbeing through our six week Recovery Support Programme.

CRITERIA:
We support young people, veterans, professionals, people in recovery, and the family and carers affected by substance misuse in Norfolk.

SERVICE OFFER: We offer short-term healthcare support and companionship to help rebuild independence and confidence.

CRITERIA: Support can be provided to residents of Norfolk and Waveney who are 18 or over. We cannot accept requests for personal care, respite or support for those with complex needs. 

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

Service Offer:
We provide early intervention and prevention support services and information to all age groups so we can help empower individuals to improve their mental and emotional wellbeing and to reduce social isolation of LGBT+ individuals living in Norfolk and Waveney.

Criteria:
We accept referrals from individuals who identify as lesbian, gay, bisexual and transgender+ as well as those questioning their sexuality or gender identity. We also accept referrals from parents/carers of LGBT+ individuals who are seeking advice and support.

SERVICE OFFER:
We are a user-led organisation run by and for people with learning disabilities. We offer information, advice and support on discrimination, healthcare, welfare benefits social care and advocacy.

CRITERIA:
We support adults with learning disabilities in Norfolk.

SERVICE OFFER:
Our Day Time Hub (9:30am – 4:30pm Monday – Friday Thetford & 11:00am – 6:00pm Sunday – Monday Aylsham) is open to people ages 18+ who require wellbeing support either as a one-off sessions, or for extended periods of time. Access via direct walk-in, or by professional referral, or by calling 111 Mental Health.
Support is given 1-2-1 and group support is also available.
Our evening Sanctuary in Aylsham provides crisis support during periods of time when most people would be going through difficulties alone. We offer bother referral and appointment only sessions between 6:30pm – 12:00am. These sessions are provided by trained intensive crisis workers.

CRITERIA:
• Aged 18+
• Have shown willingness to engage with support
• Have given consent for referral
We must also have the name of the client’s GP Surgery and details of any other professionals involved in the case, such as psychiatrists, wellness professionals, etc.

Service Offer:
Within the Gorleston PCN our social prescribers are here to listen, talk things through, support and encourage your readiness for change and put you in touch with or whatever you need to do to support that change.

Criteria:
Our service is open to any age group, for people who are registered at either The Millwood partnership GP Practice or the Beaches Medical Centre which covers the Gorleston PCN. Please note we do not cover Great Yarmouth. To find out more please email gywccg.sp.hwbc@nhs.net.

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

Service Office: Help and support for substance and alcohol misuse.

Criteria: Must be for those going through the criminal just system.
Must download the linked forms as part of the referral process. Please attach them to any referrals made.

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

SERVICE OFFER:

NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.

CRITERIA:

Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on admin@wellbeingnandw.co.uk or 0300 123 1503.

SERVICE OFFER:
We offer an adaptation and handy person service throughout West Norfolk to ensure people’s homes continue to meet their needs.

CRITERIA:
We provide our service to anyone with disabilities or eligible health conditions, older people and people on low incomes in King’s Lynn, West Norfolk and Fenland.

SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.

CRITERIA: all young carers (below 19 yo) and their families across Norfolk