SERVICE OFFER:
Information and Advice – We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required

Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition,

Digital Inclusion – Our ‘Let’s Get Digital’ project is a service for anyone over 50 who would like to learn how to use their device and get better connected. We also offer a tablet loan service.

Telephone Befriending – Our befriending service offers people aged 65 and over companionship by phone with a friendly, chatty call from a dedicated befriender.

General Advocacy – Our Advocacy service supports and enables people over 50 to have their voice heard; we can help with making phone calls and writing letters to help ensure no one experiences any inequality or discrimination.

Bereavement Advocacy – Our bereavement advocacy service provides support to people over 50 who are recently bereaved. Our specially trained advisors can help guide through a difficult time by offering practical help with completing paperwork and notifying companies.

Money Matters – Our Money Matters service offers one to one support from a dedicated volunteer to assist and empower over 65s to remain independent when handling the day-to-day management of household finances and paperwork.

Travelling Companionship  – Through FREE sessions delivered safely from home and beyond, we can help with increasing confidence when  making trips around the local area. Journeys can be by foot, public transport, taxi, or even bike – we will help build the confidence needed to travel independently.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

SERVICE OFFER: We provide information, advice and support on living with dementia, including equality issues, family support, healthcare and welfare benefits.

CRITERIA: We offer support to people with dementia, their families and carers in Norfolk.

SERVICE OFFER:
Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.

CRITERIA:
Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.

SERVICE OFFER: We provide support in family matters, employment, finances and loneliness and isolation.

CRITERIA: We offer our services to people in the area of Lakenham and Tuckswood, Norwich.

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

SERVICE OFFER:
We offer professional and impartial mediation for people who are going through or are/ have been affected by a divorce or separation.

CRITERIA: Our service is available to anyone in Norfolk affected by divorce or separation. Mediation is free for those eligible for Legal Aid.

SERVICE OFFER: We support adults impacted by Brain Injury, resulting from, but not limited to stroke, road traffic accident, trips and falls. Our aim is to improve day-to-day life for every individual we work with; to improve their confidence, independence, empower them to access community assets, to socialise, enhance their wellbeing, provide them with tools and techniques to manage their symptoms and to support them in setting and achieving person centred goals.
CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

SERVICE OFFER:
We offer support and advice in befriending, family, loneliness and social isolation and mental health.

CRITERIA:
Our service is offered to all adults in West Norfolk.

SERVICE OFFER:
We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

CRITERIA:
We offer our support to men and boys within Norfolk and surrounding areas.

SERVICE OFFER:
We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

CRITERIA:
We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

Service Offer:
We offer free initial advice with a family solicitor on matters such as divorce and separation, child contact, and domestic abuse.  We also offer help with court paperwork and support for people who are attending family court hearings without a lawyer.

Referral Criteria:
Our service is open to anyone who lives in Norfolk, or whose family case is being heard in a Norfolk court. We particularly welcome clients who may not otherwise be able to access legal advice.
We need to do a conflict of interest check before we can give ANY family law advice. Please include in your referral the name and date of birth of the other party involved in the case (ie the client’s ex-partner/perpetrator of abuse/other parent of the children, etc). This is ESSENTIAL for all family referrals!

Please note that wills and probate do not fall under family law – please contact our general team about this.

SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.

CRITERIA: All individuals and families across Norfolk

Norwich Consolidated Charities REFERRAL ACCEPTED THROUGH NCAN FROM NAS ONLY

We consider grants to individuals with children for essential household items such as cookers, beds, washing machines and flooring. We are unable to help with regular household bills.  We welcome enquiries from people with children who have identified ways that they could escape poverty but need some financial support to achieve their goals.

We can also help with Bankruptcy or Debt Relief Order (DROs) fees if you are referred by one of our trusted partner organisations (please ask your debt advisor).

SERVICE OFFER:
Our services include relationship counselling for individuals and couples, family counselling, mediation, children and young people’s counselling and sex therapy.

CRITERIA:
Our support is open to everyone. However there is a charge for our services. We are happy to work in partnership with referrers to make our services affordable to people referred to us who are on a low income, where possible. However this means that referrers need to check with us and provide support to enable funding for the person’s support before we can accept the referral.

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

SERVICE OFFER:
We offer family, befriending and mental health support to bereaved young people.

CRITERIA:
We support young people aged 16-24 and their family and friends through bereavement.

SERVICE OFFER:
We are an independent provider of services for refugees and people seeking asylum. Offering emergency help, one-to-one support and casework, special services for children and families, and help reuniting families.

CRITERIA:
We support refugees and people seeking asylum in Norfolk.

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

SERVICE OFFER:
Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

CRITERIA:
Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.

CRITERIA: all young carers (below 19 yo) and their families across Norfolk