Access Migrant Support

SERVICE OFFER: We offer multi-lingual advice covering debt, discrimination, domestic abuse, employment, family, healthcare, housing, immigration, welfare benefits.

CRITERIA: Our services are offered to migrant communities in East Anglia. Unfortunately we cannot support with asylum seekers cases at the moment.

  • 01553 773905
  • 41 Old Hospital Mews, Hospital Walk, King's Lynn, PE30 5RU, United Kingdom

Age UK Norfolk

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: We support people aged 50 and over, including carers and families (excludes Norwich).

  • 0300 500 1217
  • 300 St Faith's Road, Norwich, NR6 7BJ

Age UK Norwich

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich area only.

  • 01603 496333
  • Information and Advice Centre, 60 London Street, Norwich, NR2 1JX


Our service offer includes befriending as well as advice on debt, domestic abuse, education, employment, family, housing, loneliness and social isolation, mental health and welfare benefits.

We support anyone over the age of 18 who is lonely or isolated in the North Norfolk area.

  • Natalie Hickman
  • 01362 698216

Diss, Thetford & District Citizens Advice

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

  • 03444 111 444
  • Shelfanger Road, Diss, IP22 4EH, United Kingdom

LILY – West Norfolk (temporarily closed on NCAN)

We offer support and advice in befriending, family, loneliness and social isolation and mental health.

Our service is offered to all adults in West Norfolk.

  • 01553 616200
  • Lily- Borough Council of King’s Lynn & West Norfolk, King’s Court, Chapel Street, King’s Lynn, PE30 1EX


We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

We offer our support to men and boys within Norfolk and surrounding areas.

  • Tim Allard
  • 07514254200

Money Advice Hub

We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

  • Money Advice Hub Team
  • 0333 305 7648
  • King's Lynn Innovation Centre, Innovation Way, King's Lynn, PE30 5BY, Norfolk

NEW! Norfolk Libraries – Loneliness/social isolation

SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.

CRITERIA: All individuals and families across Norfolk

  • Joanne Foster-Murdoch

Norfolk Community Law Service

We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

We offer this service to people in Norfolk who might not otherwise be able to access legal assistance. We do not advise on criminal law (unless relating to Domestic Abuse).

  • 01603 496623
  • 14 Prince of Wales Road, 2-16 Colegate, Norwich, Norfolk, NR1 1LB, United Kingdom

Norfolk Family Carers

We offer advice on finances, family and carers’ rights, and mental health.

We offer support to unpaid family carers in Norwich and Norfolk.

  • 01603 219924
  • Norfolk Family Carers, 69-75 Thorpe Road, Norwich, NR1 1UA

Norfolk Family Mediation Service

We offer professional and impartial mediation for people who are going through or are/ have been affected by a divorce or separation.

CRITERIA: Our service is available to anyone in Norfolk affected by divorce or separation. Mediation is free for those eligible for Legal Aid.

  • Jayne Gilman
  • 01603 620588

Norfolk Warm Homes Fund (closed on NCAN at the moment)

We have a grant to provide first time central gas, oil or LPG central heating installation, as well as repairs to eligible recipients. We can also help with energy advice, bills and income maximisation (benefits applications).

The support is for individuals and families living in fuel poverty in Norfolk.

  • Michelle Dickerson, Administrator Warm Homes Fund
  • 01603 430103

Parenting Apart Centre East cic

We promote and nurture healthy, safe and lifelong family relationships. We also provide support surrounding domestic abuse and education. Our child-centred bespoke services include: parental resolution sessions (including the voice of the child), supported contact, supervised contact, escorted contact, handovers.

We support any family in East Anglia.

  • Emma Cameron
  • 07852625219
  • Schofield House, Spar Road, Norwich, Norfolk, NR6 6BX, United Kingdom

Relate (pausing referrals on NCAN)

Our services include relationship counselling for individuals and couples, family counselling, mediation, children and young people’s counselling and sex therapy.

Our support is open to everyone. However there is a charge for our services. We are happy to work in partnership with referrers to make our services affordable to people referred to us who are on a low income, where possible. However this means that referrers need to check with us and provide support to enable funding for the person’s support before we can accept the referral.

  • Relate Norfolk & Suffolk
  • 01603 625333

Social Prescribing

We offer support in befriending, debt, employment, domestic abuse, equality issues, family, healthcare, housing, consumer rights, immigration, loneliness and social isolation, mental health, welfare benefits and more.

Our service is available to any adult over 18, with no upper age limit, in Norfolk. Those who could benefit from social prescribing include people with mild or long-term mental health problems, people with complex needs, people who are socially isolated and those with multiple long-term conditions who frequently attend either primary or secondary health care.

Take Our Hand

We offer family, befriending and mental health support to bereaved young people.

We support young people aged 16-24 and their family and friends through bereavement.

  • Alex Gough
  • 07932412235
  • 10 Sharpe Way, Great Yarmouth, Norfolk, NR29 3PT, United Kingdom


Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • Wonder+ Coordinator
  • 01603327881