Age UK Norfolk

We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.

We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • 300 St Faith's Road, Norwich, NR6 7BJ

Age UK Norwich

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

  • 01603 496333
  • 69 – 75 Thorpe Road, Norwich, NR1 1UA, Norfolk

Big C Cancer Charity

Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.

Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.

  • 0800 092 7640

Family Mediation Trust

We offer professional and impartial mediation for people who are going through or are/ have been affected by a divorce or separation.

CRITERIA: Our service is available to anyone in Norfolk affected by divorce or separation. Mediation is free for those eligible for Legal Aid.

  • Jayne Gilman
  • 01603 620588

HEADWAY Norfolk & Waveney brain injury charity

SERVICE OFFER: We support people who have been affected by an acquired brain injury including strokes, trauma, aneurysms, encephalitis, and brain tumours. We provide information, education and support to families, carers and individuals with an aim to gain confidence and overcome challenges. We promote independence and rehabilitation, providing support services directly to those in need.CRITERIA: Adults over 18 who have sustained an acquired brain injury after birth. Conditions include: trauma from road traffic collisions and assaults, illness such as encephalitis and viruses, tumours or surgery and strokes.

  • 01603 788114

LILY – West Norfolk

We offer support and advice in befriending, family, loneliness and social isolation and mental health.

Our service is offered to all adults in West Norfolk.

  • 01553 616200
  • Lily- Borough Council of King’s Lynn & West Norfolk, King’s Court, Chapel Street, King’s Lynn, PE30 1EX


We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

We offer our support to men and boys within Norfolk and surrounding areas.

  • Tim Allard
  • 07514254200
  • The Cottage, Maddermarket Theatre, Norwich, NR2 1DR, United Kingdom

Money Advice Hub

We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

  • Money Advice Hub Team
  • 0300 365 8866
  • King's Lynn Innovation Centre, Innovation Way, King's Lynn, PE30 5BY, Norfolk

Norfolk Community Law Service

We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

  • 01603 496623
  • 14 Prince of Wales Road, Norwich, Norfolk, NR1 1LB, United Kingdom

Norfolk Libraries – Loneliness/social isolation

SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.

CRITERIA: All individuals and families across Norfolk

  • 01603 774777

Norwich Charitable Trusts


We considers grants to individuals with children for essential household items such as cookers, beds, washing machines and flooring. We are unable to help with regular household bills.  We welcome enquiries from people with children who have identified ways that they could escape poverty but need some financial support to achieve their goals.

We can also help with Bankruptcy or Debt Relief Order (DROs) fees if you are referred by one of our trusted partner organisations (please ask your debt advisor).

  • Sandra McAfee
  • 01603 621023
  • Norwich Charitable Trusts, 1 Woolgate Court, St Benedict’s Street, Norwich, NR2 4AP

Relate (pausing referrals on NCAN)

Our services include relationship counselling for individuals and couples, family counselling, mediation, children and young people’s counselling and sex therapy.

Our support is open to everyone. However there is a charge for our services. We are happy to work in partnership with referrers to make our services affordable to people referred to us who are on a low income, where possible. However this means that referrers need to check with us and provide support to enable funding for the person’s support before we can accept the referral.

  • Relate Norfolk & Suffolk
  • 01603 625333

Social Prescribing – Norwich & Broadland

We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail

  • 01603 863576

Take Our Hand

We offer family, befriending and mental health support to bereaved young people.

We support young people aged 16-24 and their family and friends through bereavement.

  • Alex Gough
  • 07932412235
  • 10 Sharpe Way, Great Yarmouth, Norfolk, NR29 3PT, United Kingdom

TimeNorfolk (Great Yarmouth Only)

SERVICE OFFER: We provide free support to people who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues. We support those with a mild or moderate mental health challenge related to pregnancy. 

CRITERIA: All across Norfolk who have been affected by pregnancy loss, an unexpected pregnancy or pregnancy related issues.

  • 01603 927487


Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • Wonder+ Coordinator
  • 01603327881

Young Carers and Families

SERVICE OFFER: We support all young carers and their families, providing whole family support, 1:1 support to the young carer, groups and more.

CRITERIA: all young carers (below 19 yo) and their families across Norfolk

  • 0800 083 1148