SERVICE OFFER:
We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.

For more information, please check our main page and follow the links to our different services.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

Service Offer:
• Benefits – Maximising Income
• Advice around warm home discounts and basic energy efficiency measures
• Home Aids and Adaptations
• Options for Care within the home
• Information on Rights and Housing Options
• Support around Isolation and Loneliness   

Criteria:
Must live in Lowestoft and be aged 50+

SERVICE OFFER:
We offer free, confidential, non-judgemental advice about financial matters and debts to Norwich City Council tenants. We give advice on entitlement to benefits & income maximisation. We also help clients design a sustainable, manageable budget.

CRITERIA:
1) We can only accept referrals for Norwich City Council tenants.
2) Clients must consent to our support towards budgeting and debts.

SERVICE OFFER:
We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

CRITERIA:
We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

SERVICE OFFER:
Fresh Start are a lived experience charity that offers advocacy, advice and guidance to anyone who has been involved with the criminal justice system, or at risk of offending, as well as helping them access services that may be of help to them. We offer a bespoke service, which is person centred. We provide workshops aimed at encouraging people to be job ready, live independently and ultimately create foundations that reduce the risks to re-offending.

CRITERIA:
Our service is available to anyone living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

SERVICE OFFER:
We can provide different kinds of free support, whether that’s advice on paying off debt with energy or water companies, or spotting other concerns for a referral to other services. For anyone struggling with energy bills, fuel debt, having to choose between heating and food, mould and damp issues and respiratory problems such as asthma or persistent cough.

REFERRAL CRITERIA:
Any household experiencing, or at risk of experiencing, fuel poverty.
Any household experiencing damp or mould with consequential or affected health conditions.
Please note: this service is available to households in Norwich or Broadland local authorities only.

Hebron Housing are an all-female supported living service for vulnerable women. We provide supported housing for women who are committed to building a positive future for themselves.

SERVICE OFFER: 3 or 4 bedroom shared housing in Norwich city, with regular 1:1 support. Empowering women step by step, we provide tailored support through mentorship, skill-building workshops, and a nurturing community. From personal growth to professional development, we’re committed to helping women overcome challenges, gain confidence, and achieve their aspirations, fostering a journey of strength and success.

REFERRAL CRITERIA: Female only, in receipt of Universal Credit or ESA, No history of sexual offences, arson or recent history of violence or severe mental health. Agree to adhere to our house rules (will be sent prior to interview)

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

SERVICE OFFER:
We provide support on matters such as education, employment, equality issues, discrimination, housing, immigration, loneliness and social isolation, and mental health and physical health.

CRITERIA:
We support refugees, asylum seekers and migrants in Norwich.

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

For more information about each service, please click the links in our profile.

Service Offer:
For Orbit residents, we can offer support with wellbeing, budgeting and money advice, education and employment support & digital inclusion.

Criteria:
Clients referred to our service must already be an Orbit customer

SERVICE OFFER:
We offer specialist housing advice including evictions and homelessness. We also offer accredited debt advice. Advocacy and representation are available at court.
PLEASE READ OUR CRITERIA BELOW BEFORE REFERRING—
Many general housing issues are addressed by self-help guides on our website shelter.org.uk which is full of detailed template letters and advice e.g., about how to get a deposit back. (We cannot accept cases about how to initially join housing lists, and questions around deposit protection and low-level disrepair issues – please refer to our Website/Webchat/Helpline instead)

CURRENT CRITERIA:
Legal Aid cases: Shelter’s legal team can do Legal Aid work for eligible clients, but this is subject to capacity and the nature of the issue. Please refer in cases related to homelessness applications and Homelessness Decisions, also court rent possession/evictions cases, but be aware we may need to signpost elsewhere if not in scope or due to capacity.
–Debt Advice for Clients with Housing related Debt, rent arrears, Council Tax arrears, Utility Bills.
–We no longer offer a Social Prescribing service
–Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, and complex Housing or Homelessness cases (subject to capacity and merit of case).

SERVICE OFFER: STEAM is a space, that is tailored to offer holistic assistance from fully trained multidisciplinary teams to adults experiencing a mental health crisis – day or night. They can arrange access to guidance across housing, benefits, domestic abuse, LGBTQ+ and more. There are 2 sites: one in King’s Lynn, and another one in Gorleston, near Great Yarmouth.

CRITERIA FOR ACCEPTING REFERRALS: Adults in King’s Lynn & West Norfolk; or Great Yarmouth and East Norfolk.

SERVICE OFFER:
We are a housing charity which provides accommodation for up to seventeen men within five homes in Norwich.

CRITERIA:
Our service is available to men who have been released on license from prison, street homelessness, self-referral and those who have experienced alcohol and substance misuse. The men need to demonstrate that they are abstinent from illicit substances or on a reduction programme

SERVICE OFFER: We help with a wide range of energy related consumer advice including billing issues/queries, reviewing tariffs, switching, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements – and help customers to access extra support.

CRITERIA: Operating in the Diss and Thetford area

SERVICE OFFER:
Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

CRITERIA:
Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

Service Offer:
We believe everyone should have a safe and secure home, so we work one-to-one with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

We also offer small (3-5 people), informal 2-hour group workshops, which facilitate knowledge sharing between peers and helps build confidence in social situations.

Criteria:
We support people living in the Diss, Wymondham and Thetford areas (18+) who have accessed help from a food bank or are at risk of needing to.

We believe everyone should have a safe and secure home, so we work with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

We offer Group workshops (open to all on NCAN). At our small (3-5 people), informal 2-hour group workshops, we facilitate knowledge sharing on: budgeting, debts, benefits, where to find specialist help.
We run workshops during the week in central Norwich locations. We can offer one-to-one support following on from our workshops.

We provide One-to-one support: (Open to: ‘British Red Cross – foodbank support’ ‘NCA Foodbank Advisor Norwich’ (Citizens Advice Norwich foodbank) ‘Shelter Norwich foodbank’, ‘Age UK Norwich’) where we work one-to-one with people to build their skills, knowledge and confidence about money and housing

Criteria: We support people living in Norwich and Greater Norwich area (18+) who are accessing help from a food bank or at risk of needing to.