Age UK Norfolk

Age UK Norfolk

https://www.ageuk.org.uk/norfolk/

SERVICE OFFER:
We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.

For more information, please check our main page and follow the links to our different services.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • advice@ageuknorfolk.org.uk
  • 300 St Faith's Road, Norwich, NR6 7BJ
Age UK Norwich

Age UK Norwich

https://www.ageuk.org.uk/norwich/

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

  • 01603 496333
  • enquiries@ageuknorwich.org.uk
  • 69 – 75 Thorpe Road, Norwich, NR1 1UA, Norfolk

Budgeting and Money Advice Service – Norwich City Council

SERVICE OFFER:
We offer free, confidential, non-judgemental advice about financial matters and debts to Norwich City Council tenants. We give advice on entitlement to benefits & income maximisation. We also help clients design a sustainable, manageable budget.

CRITERIA:
1) We can only accept referrals for Norwich City Council tenants.
2) Clients must consent to our support towards budgeting and debts.

  • 0344 980 3333
  • budgetingandmoneyadvice@norwich.gov.uk

DIAL-Great Yarmouth

http://www.dial-greatyarmouth.org.uk

SERVICE OFFER:
We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

CRITERIA:
We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

  • Jo Howes, Administration Manager
  • 07864095468
  • johowes@dial-greatyarmouth.org.uk
  • KINGSIDE 26/27 King Street, Great Yarmouth, NR30 2NZ

Fresh Start Future Enterprises

http://www.fsfe.co.uk

SERVICE OFFER:
Fresh Start are a lived experience charity that offers advocacy, advice and guidance to anyone who has been involved with the criminal justice system, or at risk of offending, as well as helping them access services that may be of help to them. We offer a bespoke service, which is person centred. We provide workshops aimed at encouraging people to be job ready, live independently and ultimately create foundations that reduce the risks to re-offending.

CRITERIA:
Our service is available to anyone living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • 01603 273634
  • mail@fsfe.co.uk
  • 60-62 Pitt Street, Norwich, Norfolk, NR3 1DF

Hebron Housing

Hebron Housing are an all-female supported living service for vulnerable women. We provide supported housing for women who are committed to building a positive future for themselves.

SERVICE OFFER: 3 or 4 bedroom shared housing in Norwich city, with regular 1:1 support. Empowering women step by step, we provide tailored support through mentorship, skill-building workshops, and a nurturing community. From personal growth to professional development, we’re committed to helping women overcome challenges, gain confidence, and achieve their aspirations, fostering a journey of strength and success.

REFERRAL CRITERIA: Female only, in receipt of Universal Credit or ESA, No history of sexual offences, arson or recent history of violence or severe mental health. Agree to adhere to our house rules (will be sent prior to interview)

  • 01603 439905
  • https://hebronhousing.org/
MAP Mancroft Advice Project

Mancroft Advice Project (MAP)

http://www.map.uk.net

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

  • 01603 766994
  • info@map.uk.net
  • The Risebrow Centre, Chantry Road, Norwich, NR2 1RF

Money Advice Hub

https://www.moneyadvicehub.org.uk/%20

SERVICE OFFER:
We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

CRITERIA:
We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

  • Money Advice Hub Team
  • 0300 365 8866
  • help@moneyadvicehub.email
  • King's Lynn Innovation Centre, Innovation Way, King's Lynn, PE30 5BY, Norfolk

New Routes Integration

http://www.newroutes.org.uk

SERVICE OFFER:
We provide support on matters such as education, employment, equality issues, discrimination, housing, immigration, loneliness and social isolation, and mental health and physical health.

CRITERIA:
We support refugees, asylum seekers and migrants in Norwich.

  • 01603662648
  • projects@newroutes.org.uk
  • Catherine Wheel Opening, Norwich, Norfolk, NR3 3BQ, United Kingdom

Norfolk Citizens Advice

https://www.ncab.org.uk/

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

  • 0800 144 8848
  • public@ncab.org.uk
  • 54 Whiffler Road, Norwich, Norfolk, NR3 2AY
Norfolk Community Law Service

Norfolk Community Law Service

http://www.ncls.co.uk/

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

For more information about each service, please click the links in our profile.

  • 01603 496623
  • info@ncls.co.uk
  • 14 Prince of Wales Road, Norwich, Norfolk, NR1 1LB, United Kingdom

Orbit Housing

Service Offer:
For Orbit residents, we can offer support with wellbeing, budgeting and money advice, education and employment support & digital inclusion.

Criteria:
Clients referred to our service must already be an Orbit customer

  • Joanna Judge
  • 0758100872
  • joanna.judge@orbit.org.uk

Shelter

https://england.shelter.org.uk/get_help/local_services/norwich

SERVICE OFFER:
We offer specialist housing advice including evictions and homelessness. We also offer accredited debt advice. Advocacy and representation are available at court.
PLEASE READ OUR CRITERIA BELOW BEFORE REFERRING—
Many general housing issues are addressed by self-help guides on our website shelter.org.uk which is full of detailed template letters and advice e.g., about how to get a deposit back. (We would not accept cases about how to initially join housing lists, and questions around deposit protection and low-level disrepair issues – please refer to our Website/Webchat/Helpline instead)

CURRENT CRITERIA:
Legal Aid cases: Shelter’s legal team can do Legal Aid work for eligible clients, but this is subject to capacity and the nature of the issue. Please refer in cases related to homelessness applications and Homelessness Decision, also court rent possession/evictions cases, but be aware we may need to signpost elsewhere if not in scope or due to capacity.
–Debt Advice for Clients with Housing related Debt, rent arrears, Council Tax arrears, Utility Bills.
–We cannot accept Social Prescribing cases directly (these are referred to the Living Well teams via the client’s GP and ICC’s only)
– We are currently CLOSED For Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, and complex Housing or Homelessness cases

  • 03301 755 121
  • Whitefriars House, 50 Fishergate, Norwich, NR3 1SE, United Kingdom

STEAM Café Wellbeing Hubs (in King’s Lynn and Great Yarmouth)

SERVICE OFFER: STEAM is a space, that is tailored to offer holistic assistance from fully trained multidisciplinary teams to adults experiencing a mental health crisis – day or night. They can arrange access to guidance across housing, benefits, domestic abuse, LGBTQ+ and more. There are 2 sites: one in King’s Lynn, and another one in Gorleston, near Great Yarmouth.

CRITERIA FOR ACCEPTING REFERRALS: Adults in King’s Lynn & West Norfolk; or Great Yarmouth and East Norfolk.

  • Gemma Bush
  • 01842 818 361
  • steamgy@accessct.org / steamkl@accessct.org

The Crossing – Thetford

http://www.accessct.org/

SERVICE OFFER:
We offer advice and guidance on issues ranging from Housing, General advice, Benefits support, Blue light services support, Veteran & families support, Digital Inclusion, Support with looking for/ returning to work, Support to access training/education, General Mental Health and Wellbeing guidance, Signpost and supported access to specialised services including:  Domestic Abuse Debt Management

CRITERIA:
We’re open to all in the Thetford and Breckland area. Beyond this locality, we may be able to refer or signpost to other Access Community Trust support teams across Norfolk.

  • 07341469417
  • linda.barfield@accessct.org

The House of Genesis

https://www.thehouseofgenesis.org/

SERVICE OFFER:
We are a housing charity which provides accommodation for up to seventeen men within five homes in Norwich.

CRITERIA:
Our service is available to men who have been released on license from prison, street homelessness, self-referral and those who have experienced alcohol and substance misuse. The men need to demonstrate that they are abstinent from illicit substances or on a reduction programme

  • 01603 435449
  • alan.barker@thehouseofgenesis.org

Wise and Warm

SERVICE OFFER: We help with a wide range of energy related consumer advice including billing issues/queries, reviewing tariffs, switching, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements – and help customers to access extra support.

CRITERIA: Operating in the Diss and Thetford area

  • Jen Smedley
  • 0808 8127138
  • energyadvice@cadat.org.uk

Wonder+

SERVICE OFFER:
Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

CRITERIA:
Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • Wonder+ Coordinator
  • 01603327881
  • wonderplus@stgilestrust.org.uk

Your Own Place (Diss, Wymondham & Thetford)

http://www.yourownplace.org.uk/

Service Offer:
We believe everyone should have a safe and secure home, so we work one-to-one with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

We also offer small (3-5 people), informal 2-hour group workshops, which facilitate knowledge sharing between peers and helps build confidence in social situations.

Criteria:
We support people living in the Diss, Wymondham and Thetford areas (18+) who have accessed help from a food bank or are at risk of needing to.

  • 23, Johnson Place, Norwich, Norfolk, NR2 2SA

Your Own Place (Norwich)

http://www.yourownplace.org.uk

We believe everyone should have a safe and secure home, so we work with people to build their skills, knowledge and confidence about money and housing. We work alongside people, don’t give advice, and support them to find their own solutions.

We offer Group workshops (open to all on NCAN). At our small (3-5 people), informal 2-hour group workshops, we facilitate knowledge sharing on: budgeting, debts, benefits, where to find specialist help.
We run workshops during the week in central Norwich locations. We can offer one-to-one support following on from our workshops.

We provide One-to-one support: (Open to: ‘British Red Cross – foodbank support’ ‘NCA Foodbank Advisor Norwich’ (Citizens Advice Norwich foodbank) ‘Shelter Norwich foodbank’, ‘Age UK Norwich’) where we work one-to-one with people to build their skills, knowledge and confidence about money and housing

Criteria: We support people living in Norwich and Greater Norwich area (18+) who are accessing help from a food bank or at risk of needing to.

  • 01603 611910
  • 23, Johnson Place, Norwich, Norfolk, NR2 2SA, United Kingdom