Access Migrant Support

http://www.accessmigrantsupport.org.uk/

SERVICE OFFER: We offer multi-lingual advice covering debt, discrimination, domestic abuse, employment, family, healthcare, housing, immigration, welfare benefits.

CRITERIA: Our services are offered to migrant communities in East Anglia. Unfortunately we cannot support with asylum seekers cases at the moment.

  • 01553 773905
  • info@accessmigrantsupport.org.uk
  • 41 Old Hospital Mews, Hospital Walk, King's Lynn, PE30 5RU, United Kingdom

Age UK Norfolk

https://www.ageuk.org.uk/norfolk/

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: We support people aged 50 and over, including carers and families (excludes Norwich).

  • 0300 500 1217
  • advice@ageuknorfolk.org.uk
  • 300 St Faith's Road, Norwich, NR6 7BJ

Age UK Norwich

https://www.ageuk.org.uk/norwich/

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich area only.

  • 01603 496333
  • enquiries@ageuknorwich.org.uk
  • Information and Advice Centre, 60 London Street, Norwich, NR2 1JX

Budgeting and Money Advice Service – Norwich City Council

SERVICE OFFER:
We offer free, confidential, non-judgemental advice about financial matters and debts to Norwich City Council tenants. We give advice on entitlement to benefits & income maximisation. We also help clients design a sustainable, manageable budget.

CRITERIA:
1) We can only accept referrals for Norwich City Council tenants.
2) Clients must consent to our support towards budgeting and debts.

  • 0344 980 3333
  • budgetingandmoneyadvice@norwich.gov.uk

DIAL-Great Yarmouth

http://www.dial-greatyarmouth.org.uk

SERVICE OFFER:
We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

CRITERIA:
We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

  • Jo Howes, Administration Manager
  • 07864095468
  • johowes@dial-greatyarmouth.org.uk
  • KINGSIDE 26/27 King Street, Great Yarmouth, NR30 2NZ

Diss, Thetford & District Citizens Advice

http://www.cadat.org.uk/

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.

  • 03444 111 444
  • advice@disscab.cabnet.org.uk
  • Shelfanger Road, Diss, IP22 4EH, United Kingdom

Fresh Start Future Enterprises

http://www.fsfe.co.uk

SERVICE OFFER:
Fresh Start are a lived experience charity that offers advocacy, advice and guidance to anyone who has been involved with the criminal justice system, or at risk of offending, as well as helping them access services that may be of help to them. We offer a bespoke service, which is person centred. We provide workshops aimed at encouraging people to be job ready, live independently and ultimately create foundations that reduce the risks to re-offending.

CRITERIA:
Our service is available to anyone living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • 01603 273634
  • mail@fsfe.co.uk
  • 60-62 Pitt Street, Norwich, Norfolk, NR3 1DF

Mancroft Advice Project (MAP)

http://www.map.uk.net

SERVICE OFFER:
We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

CRITERIA:
We offer this service to 11–25-year-olds.

  • 01603 766994
  • info@map.uk.net
  • The Risebrow Centre, Chantry Road, Norwich, NR2 1RF

Money Advice Hub

https://www.moneyadvicehub.org.uk/

SERVICE OFFER:
We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

CRITERIA:
We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

  • Money Advice Hub Team
  • 0333 305 7648
  • help@moneyadvicehub.org.uk
  • King's Lynn Innovation Centre, Innovation Way, King's Lynn, PE30 5BY, Norfolk

New Routes Integration (paused)

http://www.newroutes.org.uk

SERVICE OFFER:
We provide support on matters such as education, employment, equality issues, discrimination, housing, immigration, loneliness and social isolation, and mental health.

CRITERIA:
We support refugees, asylum seekers and migrants in Norwich.

  • 01603662648
  • projects@newroutes.org.uk
  • Catherine Wheel Opening, Norwich, Norfolk, NR3 3BQ, United Kingdom

Norfolk Citizens Advice

https://www.ncab.org.uk/

SERVICE OFFER:
We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, family and consumer.

CRITERIA:
Our service excludes Diss and Thetford areas.

  • 0800 144 8848
  • public@ncab.org.uk
  • The Forum, Millennium Plain, Norwich, Norfolk, NR2 1TF

Norfolk Community Law Service

http://www.ncls.co.uk/

SERVICE OFFER:
We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

CRITERIA:
Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

  • 01603 496623
  • info@ncls.co.uk
  • 14 Prince of Wales Road, 2-16 Colegate, Norwich, Norfolk, NR1 1LB, United Kingdom

Norfolk Warm and Wise (Citizens Advice)

SERVICE OFFER: We help with a wide range of energy related consumer advice including switching, reviewing tariffs, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements

CRITERIA: Open to all Norfolk residents

  • Caroline Mackinson
  • 01379 658200
  • project.coordinator@cadat.org.uk

Shelter

https://england.shelter.org.uk/get_help/local_services/norwich

SERVICE OFFER:
We offer specialist housing advice including evictions, contracts and homelessness. We also offer accredited debt advice. Advocacy and representation available. PLEASE READ OUR CRITERIA BELOW AND ON OUR DETAILED LISTING BEFORE REFERRING.

CURRENT CRITERIA:

For residents of Kings Lynn and West Norfolk council area: we are open for all type of housing advice referrals.

For residents of North Norfolk, Breckland, Broadland, Norwich, Great Yarmouth, South Norfolk :
– Legal Aid* cases for Possession and Eviction, and Homelessness S202 review cases
– Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, depending on the merits of the case.
– Social Prescribing cases (referred to the Living Well teams via the client’s GP and ICC’s only)

  • 03301 755 121
  • Whitefriars House, 50 Fishergate, Norwich, NR3 1SE, United Kingdom

Social Prescribing – Norwich & Broadland

SERVICE OFFER:
We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

CRITERIA:
Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail livingwellworkers@ncab.org.uk

  • 01603 863576
  • livingwellworkers@ncab.org.uk

The Crossing – Thetford

http://www.accessct.org/

SERVICE OFFER:
We offer advice and guidance on domestic abuse, housing, employment, wellbeing and welfare benefits.

CRITERIA:
We’re open to all in the Thetford and Breckland area. Beyond this locality, we may be able to refer or signpost to other Access Community Trust support teams across Norfolk.

  • 01842 818 361
  • gemma.bush@accessct.org
  • 28 Gordon Road, Lowestoft, NR32 1NL

The House of Genesis

https://www.thehouseofgenesis.org/

SERVICE OFFER:
We are a housing charity which provides accommodation for up to seventeen men within five homes in Norwich.

CRITERIA:
Our service is available to men who have been released on license from prison, street homelessness, self-referral and those who have experienced alcohol and substance misuse. The men need to demonstrate that they are abstinent from illicit substances or on a reduction programme

  • 01603 435449
  • alan.barker@thehouseofgenesis.org

Wonder+

SERVICE OFFER:
Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

CRITERIA:
Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • Wonder+ Coordinator
  • 01603327881
  • wonderplus@stgilestrust.org.uk