Age UK Norfolk

We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.

We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • 300 St Faith's Road, Norwich, NR6 7BJ

Mancroft Advice Project (MAP)

We offer advice in the following areas: housing; money and benefits; employment, education and training; being a young parent; relationships, sex and sexual health; gender identity; mental health; drugs and alcohol.

We offer this service to 11–25-year-olds.

  • 01603 766994
  • The Risebrow Centre, Chantry Road, Norwich, NR2 1RF


We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

We offer our support to men and boys within Norfolk and surrounding areas.

  • Tim Allard
  • 07514254200
  • The Cottage, Maddermarket Theatre, Norwich, NR2 1DR, United Kingdom

Money Advice Hub

We provide advice on debt, housing, welfare benefits, money advice, digital inclusion and wellbeing.

We are based in Kings Lynn, West Norfolk but we provide services across the East of England and wider (subject to funding arrangements and contracts).

  • Money Advice Hub Team
  • 0300 365 8866
  • King's Lynn Innovation Centre, Innovation Way, King's Lynn, PE30 5BY, Norfolk

Norfolk Community Law Service

We offer free, confidential, and independent legal advice in the following areas: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

Our services are open to anyone who lives in Norfolk, in particular to those who may not otherwise be able to access legal assistance or debt advice. We do not advise on criminal law (unless relating to Domestic Abuse).

  • 01603 496623
  • 14 Prince of Wales Road, Norwich, Norfolk, NR1 1LB, United Kingdom

STEAM Café Wellbeing Hubs (in King’s Lynn and Great Yarmouth)

SERVICE OFFER: STEAM is a space, that is tailored to offer holistic assistance from fully trained multidisciplinary teams to adults experiencing a mental health crisis – day or night. They can arrange access to guidance across housing, benefits, domestic abuse, LGBTQ+ and more. There are 2 sites: one in King’s Lynn, and another one in Gorleston, near Great Yarmouth.

CRITERIA FOR ACCEPTING REFERRALS: Adults in King’s Lynn & West Norfolk; or Great Yarmouth and East Norfolk.

  • Gemma Bush
  • 01842 818 361
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Wonder+ offers advocacy, advice and guidance to women offenders, or at risk of offending, as well as helping them access services that may be of help to them.

Our service is available to women living in Norfolk, or intending to live in Norfolk, aged over 18 years of age, involved in the Criminal Justice System or at risk of becoming involved.

  • Wonder+ Coordinator
  • 01603327881