Age UK Norfolk

We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.

We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • 300 St Faith's Road, Norwich, NR6 7BJ

Age UK Norwich

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

  • 01603 496333
  • 69 – 75 Thorpe Road, Norwich, NR1 1UA, Norfolk

Big C Cancer Charity

Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.

Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.

  • 0800 092 7640

Breathing Space by Aspire4U – working in partnership with Orbit East

If you are experiencing low mood, high worry, loss, loneliness, or just not feeling yourself, we can help. Our wellbeing team are here to listen and offer support over the phone and online through a range of signposting, wellbeing calls and/or counselling. This service meets the needs of people experience mild to moderate mental ill-health. We can accept a small number of referrals from non-orbit residents, but our priority are those living within Orbit housing.

People living in Norwich (and surrounding areas), Broadland, Waveney, Great Yarmouth.



CAN Connect offers support to those feeling lonely and isolated, we can help to connect you with people and activities in your community as well as provide a range of support to help you achieve your goals. We are currently able to offer some face-to-face appointments again.

We support anyone over the age of 18 who is lonely or isolated in Breckland and the North Norfolk area.

  • Natasha Jackson
  • 01362 545 020

Feathers Futures

Service offer: We provide a safe space for women to come together and support each other at their own pace. We aim to help women build confidence, resilience and develop friendships in ways that work for them. Our collaborative, co-produced services include social groups, specialist support, peer mentoring, signposting and courses.

Criteria: Women living within the borough of Great Yarmouth

  • Jo
  • 01493268222

Henderson Trust

Main Service Offer: Henderson Trust is offering free weekly, basic I.T. sessions as well as weekly socials at Cadge Road Community Centre, Cadge Road, Norwich NR5 8DD for the over 50. We also have a free arts and crafts workshop available to women 18+ and a yoga for wellbeing programme available for women 16+

Criteria: Over 50 for the IT sessions and weekly socials/ Women over 16 for Yoga for Wellbeing/ Women over 18 for Craft Connections course.

  • Sally Fox
  • 07932 589068

Home Library Service

SERVICE OFFER: Norfolk Libraries work with the Royal Voluntary Service delivering books on wheels to people who would like to use the library service but are unable to get to a branch or mobile library due to disability, mobility, or caring commitments.

CRITERIA: This service is open to all Norfolk residents who are housebound, have mobility issues or caring commitments that would prevent them from visiting a library

  • 01603 774777

LILY – West Norfolk

We offer support and advice in befriending, family, loneliness and social isolation and mental health.

Our service is offered to all adults in West Norfolk.

  • 01553 616200
  • Lily- Borough Council of King’s Lynn & West Norfolk, King’s Court, Chapel Street, King’s Lynn, PE30 1EX


We offer advice to men on subjects such as mental health, loneliness and social isolation and domestic abuse.

We offer our support to men and boys within Norfolk and surrounding areas.

  • Tim Allard
  • 07514254200
  • The Cottage, Maddermarket Theatre, Norwich, NR2 1DR, United Kingdom

New Routes Integration (Paused)

We provide support on matters such as education, employment, equality issues, discrimination, housing, immigration, loneliness and social isolation, and mental health and physical health.

We support refugees, asylum seekers and migrants in Norwich.

  • 01603662648
  • Catherine Wheel Opening, Norwich, Norfolk, NR3 3BQ, United Kingdom

Norfolk and Waveney MIND – Complex Bereavement

SAIL (Support After Immediate Loss)
Service Offer: 1:1 emotional & practical support for up to 12 sessions for those bereaved by suicide.

Criteria: must be 18+, bereaved by suicide in the last 3 months or if an inquest hasn’t been concluded, must live in the Norfolk and Waveney area

Anchor Support Group
Service Offer: for those bereaved by suicide and over 8 weeks. Offers a safe space where people can connect with other who had had simiar experiences which may help reduce feelings of isolation.

Criteria: must be 18+, bereaved by suicide, must live in Norfolk and Waveney area.

  • 0300 330 5488

Norfolk LGBT+ Project

Service Offer:
We provide early intervention and prevention support services and information to all age groups so we can help empower individuals to improve their mental and emotional wellbeing and to reduce social isolation of LGBT+ individuals living in Norfolk and Waveney.

We accept referrals from individuals who identify as lesbian, gay, bisexual and transgender+ as well as those questioning their sexuality or gender identity. We also accept referrals from parents/carers of LGBT+ individuals who are seeking advice and support.

  • Fi Liew-Bedford

Norfolk Libraries – Loneliness/social isolation

SERVICE OFFER: We offer a warm welcome in libraries around the county for residents to enjoy our library spaces with no obligation. Free social events and activities are available including Just A Cuppa sessions, both in person and online. Family history research resources are also available along with Norfolk Heritage collections and of course free access to books and computers.

CRITERIA: All individuals and families across Norfolk

  • 01603 774777

REST Aylsham & Thetford Hubs

Our Day Time Hub (9:30am – 4:30pm Monday – Friday Thetford & 11:00am – 6:00pm Sunday – Monday Aylsham) is open to people ages 18+ who require wellbeing support either as a one-off sessions, or for extended periods of time. Access via direct walk-in, or by professional referral, or by calling 111 Mental Health.
Support is given 1-2-1 and group support is also available.
Our evening Sanctuary in Aylsham provides crisis support during periods of time when most people would be going through difficulties alone. We offer bother referral and appointment only sessions between 6:30pm – 12:00am. These sessions are provided by trained intensive crisis workers.

• Aged 18+
• Have shown willingness to engage with support
• Have given consent for referral
We must also have the name of the client’s GP Surgery and details of any other professionals involved in the case, such as psychiatrists, wellness professionals, etc.

  • Sam Apeh
  • 1 Red Lion Street, Aylsham, NR11 6ER

Restoration Trust


We provide ‘culture therapy’ for people with mental health problems, working in partnership with heritage/arts and social prescribing to deliver projects using resources and expertise from archives, archaeology, historic landscapes, libraries and local heritage organisations.


We support people aged 18 + living in Great Yarmouth, Norfolk, Lowestoft and Waveney.

  • Sophie Couling

Social Prescribing – Norwich & Broadland

We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail

  • 01603 863576

Wellbeing Service Norfolk and Waveney (IAPT)


NHS service offering talking therapies including Cognitive Behavioural Therapy; Counselling; EMDR as well as a range of online workshops ideal for everyone to access. We also offer social recovery interventions including peer support, employment advice and social events.


Age 16+ presenting with stress, anxiety or depression and not requiring specialist mental health services.
Please note: once a referral is accepted our admin team will make contact with the client via text, email or phone within a week to offer them an appointment for an initial assessment. Our usual waiting times for initial assessment are 2-3 weeks. If your client has not heard from us, please do not hesitate to get in touch. You or the client can contact us directly on or 0300 123 1503.

  • Wellbeing Service
  • 0300 123 1503
  • The Conifers, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk, NR6 5BE, United Kingdom