Age UK Norfolk

Age UK Norfolk

We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.

For more information, please check our main page and follow the links to our different services.

We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • 300 St Faith's Road, Norwich, NR6 7BJ
Age UK Norwich

Age UK Norwich

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

  • 01603 496333
  • 69 – 75 Thorpe Road, Norwich, NR1 1UA, Norfolk

Client Hardship Service

Money-management and budgeting support and advice, involving helping people identify income and outgoings, supporting grant applications, providing cost comparisons for utilities and supporting with switching to cheaper providers or tariffs.
Assess hardship support requests to see if individuals are eligible for essential household items
Connecting people to debt agencies and supporting them with any initial appointments
Warm referrals to support workers, advice organisations and voluntary agencies to provide a wraparound support service and prevent further the situation re-occurring.
Support to re-enter employment through Adult Learning Employability skills and other employability organisations.
Support people with Disability Related Expenses claims – these can reduce the amount that people must pay towards their care.

You could be eligible if you fall into any of these groups:
• Working and receiving a means tested benefit
• Claiming benefits
• Disabled/pensioner
• Caring for someone

  • Client Hardship Manager Christina Campbell
  • 01603 306131 Option 1

DIAL-Great Yarmouth

We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

  • Jo Howes, Administration Manager
  • 07864095468
  • KINGSIDE 26/27 King Street, Great Yarmouth, NR30 2NZ

Orbit Housing

Service Offer:
For Orbit residents, we can offer support with wellbeing, budgeting and money advice, education and employment support & digital inclusion.

Clients referred to our service must already be an Orbit customer

  • Joanna Judge
  • 0758100872

Social Prescribing – Norwich & Broadland

We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail

  • 01603 863576

STEAM Café Wellbeing Hubs (in King’s Lynn and Great Yarmouth)

SERVICE OFFER: STEAM is a space, that is tailored to offer holistic assistance from fully trained multidisciplinary teams to adults experiencing a mental health crisis – day or night. They can arrange access to guidance across housing, benefits, domestic abuse, LGBTQ+ and more. There are 2 sites: one in King’s Lynn, and another one in Gorleston, near Great Yarmouth.

CRITERIA FOR ACCEPTING REFERRALS: Adults in King’s Lynn & West Norfolk; or Great Yarmouth and East Norfolk.

  • Gemma Bush
  • 01842 818 361
  • /

Wise and Warm

SERVICE OFFER: We help with a wide range of energy related consumer advice including billing issues/queries, reviewing tariffs, switching, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements – and help customers to access extra support.

CRITERIA: Operating in the Diss and Thetford area

  • Jen Smedley
  • 0808 8127138