Age UK Norfolk

We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.

Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.

We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.

We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

  • 0300 500 1217
  • 300 St Faith's Road, Norwich, NR6 7BJ

Age UK Norwich

SERVICE OFFER: We offer help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities. We also offer Health Coaching (during periods of illness or injury, or to adjust to long-term conditions), Complex Community Care Support (helping people living with complex health and/or social conditions who need regular practical and emotional support to live as independently as possible), Social activities and events and Telephone Befriending and Active Befriending services. In addition, Vera, our virtual assistant, is available to give information via our website.

CRITERIA: Our services are for people aged 50 and over, including carers and families, in the Norwich and Greater Norwich area.

  • 01603 496333
  • 69 – 75 Thorpe Road, Norwich, NR1 1UA, Norfolk

Client Hardship Service

Providing vouchers to those that are unable to heat or power their homes.
Providing vouchers for supermarkets or community supermarkets for food.
Delivering household items to people setting up home as part of a planned resettlement programme or leaving an institution.
Warm referrals to support workers, advice organisations and voluntary agencies to provide a wraparound support service and prevent further crisis occurring.
Money-management and budgeting support and advice, involving helping people identify income and outgoings, supporting grant applications, providing cost comparisons for utilities and supporting with switching to cheaper providers or tariffs.
Connecting people to debt agencies and supporting them with any initial appointments.
Supporting people with Disability Related Expenses claims – these can reduce the amount that people must pay towards their care.

Applicants will usually fall into one of these groups but we can consider discretionary awards after assessment: Reduced income; Cannot meet everyday needs; Redundant – reduced working hours; Unexpected expenditure; Recently lost employment ; Struggling with utility bill arrears ; Need transport to get back to work.

  • Client Hardship Manager Christina Campbell
  • 01603 306131 Option 1

DIAL-Great Yarmouth

We offer free confidential information and advice to disabled and vulnerable people across the Borough.
We can offer support on: Benefits & entitlement; Money, Debt and finances; Help to find employment; Non-Medical Health support e.g registering at a GP, getting Covid vaccine; Digital Inclusion; Budgeting and Financial Awareness.

We offer services to: Parents/carers; Carers; People with learning disabilities; People with physical disabilities; People in social isolation; Other vulnerable people in Great Yarmouth Borough Council.

  • Jo Howes, Administration Manager
  • 07864095468
  • KINGSIDE 26/27 King Street, Great Yarmouth, NR30 2NZ

Norfolk Warm and Wise (Referrals Suspended)

SERVICE OFFER: We help with a wide range of energy related consumer advice including switching, reviewing tariffs, dealing with fuel debts, benefit entitlements, grants and energy efficiency improvements

CRITERIA: Open to all Norfolk residents

  • Caroline Mackinson
  • 0800 144 8848

Orbit Housing

Service Offer:
For Orbit residents, we can offer support with wellbeing, budgeting and money advice, education and employment support & digital inclusion.

Clients referred to our service must already be an Orbit customer

  • Joanna Judge
  • 0758100872

Social Prescribing – Norwich & Broadland

We offer support to people who are experiencing either physical or mental health problems which are being caused or exacerbated by social circumstances and who may, therefore, be frequently attending primary or secondary health services. Advice, support and guidance is available in relation to a number of issues including budgeting, housing, social isolation, family and relationships, care and carers, consumer and welfare benefits. We are not able to provide debt or legal advice.

Our service is open to anybody aged 18 or over and who is registered to a GP in the Norwich Primary Care Network. Please note that not all Broadland practices are in the Norwich PCN. To find out more please e-mail

  • 01603 863576

STEAM Café Wellbeing Hubs (in King’s Lynn and Great Yarmouth)

SERVICE OFFER: STEAM is a space, that is tailored to offer holistic assistance from fully trained multidisciplinary teams to adults experiencing a mental health crisis – day or night. They can arrange access to guidance across housing, benefits, domestic abuse, LGBTQ+ and more. There are 2 sites: one in King’s Lynn, and another one in Gorleston, near Great Yarmouth.

CRITERIA FOR ACCEPTING REFERRALS: Adults in King’s Lynn & West Norfolk; or Great Yarmouth and East Norfolk.

  • Gemma Bush
  • 01842 818 361
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