We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying for. Support in the home, aids and adaptions and self-funders. Guidance and support setting up Lasting Power of Attorney. Guidance on applying for BB or Appealing a BB decision, we are unable to support directly with applying. Information and Signposting on any other topic.
Office appointments: limited appointments available at our head office with an adviser. Prebooked only.
Home visiting: Lasting Power of attorney form completion and benefit form/ benefit check completion where required
Phone: Advice, benefit checks, benefit form completion.
We are supporting older people experiencing financial hardship by giving them access to vital food vouchers. This remit can include those in receipt or likely to be eligible for means tested benefits, those in crisis, or minimal savings over the aged of 60 at various locations across the county
We are also currently issuing household support fund payments to households up to the value of £50 for those over 50. These can be for food, energy, or water costs for wider essentials such as warm clothing etc. We are not able to contribute towards boiler repairs or replacements
In addition, you can refer clients directly to our Advocacy, Digital Inclusion or Telephone Befriending teams (a referral from will need to be uploaded and can be found on our website under the service details Age UK Norfolk | Our Services) as well as to our main Advice team for all other enquiries.
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over
Big C offer a holistic whole person approach and have many different support options and services for both patients and families, including.
Complementary Therapies, Support groups, Welfare Advice, one to one time with our Big C clinical nurse specialists, nutritional sessions, Gentle exercise classes, Emotional support including counselling, Information resources, Relaxation sessions, Bereavement programme, plus other workshops, and events.
Big C services are for people in Norfolk and surrounding areas, with a cancer diagnosis, their carers and families. From point of diagnosis and beyond.
SERVICE OFFER: We offer a 1:1 support with one of our Digital Champions at your local library to help improve your digital skills.
CRITERIA: This service is open to all people across Norfolk.
SERVICE OFFER: We offer 1:1 support to access the online services offered by the NHS or GP surgeries, such as how to make online appointments or order repeat prescriptions. The 1 to 1 sessions are currently delivered online over Zoom, or in person in Norfolk Libraries. We can even help you get started with Zoom
CRITERIA: This service is open to all Norfolk residents.
Main Service Offer: Henderson Trust is offering free weekly, basic I.T. sessions as well as weekly socials at Cadge Road Community Centre, Cadge Road, Norwich NR5 8DD for the over 50. We also have a free arts and crafts workshop available to women 18+ and a yoga for wellbeing programme available for women 16+
Criteria: Over 50 for the IT sessions and weekly socials/ Women over 16 for Yoga for Wellbeing/ Women over 18 for Craft Connections course.
SERVICE OFFER: Free drop-in and 1:1 sessions around three key themes: basic digital skills to enable you to get online; identifying scams and misinformation to stay safe; and being able to use the internet with confidence to keep you in control.
CRITERIA: Open to all older adults regardless of their current experience. There is no limit to the number of sessions you can attend.
For Orbit residents, we can offer support with wellbeing, budgeting and money advice, education and employment support & digital inclusion.
Clients referred to our service must already be an Orbit customer
Give clients the skills and confidence to be safe online and use their tablet, laptop, or smartphone however they want
Help clients find out how to borrow a smartphone, tablet or laptop or even get one to keep forever (for free!) if they need one
Help clients get internet services like free mobile data, cheap broadband tariffs, and much more
Suggest other things, like social groups or learning, to help clients along the way
Currently for clients in West Norfolk
NHS, volunteer groups and local community organisations in West Norflk