Service Offer:
We offer free, confidential, and independent debt advice to people in Norfolk who are struggling to pay the money that they owe. Whether you have a one-off query, require someone to contact your creditors or need to consider your options, we can help. Our advisers are approved Debt Relief Order Intermediaries.
Referral Criteria:
Please note that we cannot provide general money advice, general budgeting advice or advice on fraud. For services which provide general money advice please check the listings section of the NCAN website, but Age UK, Norfolk County Council’s Client Hardship Service or Citizen’s Advice may be able to help. Fraud cases should be reported to the police, either directly or via Action Fraud.
If you have already completed a Standard Financial Statement with the client, it is very helpful if you can provide this with your referral. It is also very helpful if you can let us know about any vulnerabilities or adjustments the client may require, and to check that the client’s contact details are correct and up to date. Most of our advice is given via telephone, however face-to-face appointments at our office can be arranged where necessary.
