Client Hardship Service
Previously known as the Norfolk Assistance Scheme and Money Support Service, the Client Hardship Service (CHS) supports Norfolk residents struggling financially by addressing underlying issues leading to financial hardship through budgeting and providing household items. The team assess each request individually to make sure residents receive the best support for their unique situation from our partner organisations and other voluntary sector organisations.
Client Hardship Service Offer:- Money-management and budgeting support and advice, involving helping people identify income and outgoings, supporting grant applications, providing cost comparisons for utilities and supporting with switching to cheaper providers or tariffs
- Assess hardship support requests to see if individuals are eligible for essential household items
- Connecting people to debt agencies and supporting them with any initial appointments
- Warm referrals to support workers, advice organisations and voluntary agencies to provide a wraparound support service and prevent further the situation re-occurring
- Support to re-enter employment through Adult Learning Employability skills and other employability organisations.
- Support people with Disability Related Expenses claims – these can reduce the amount that people must pay towards their care.
