SERVICE OFFER:
We offer advice and support to people ages 50+ throughout Norfolk. We have teams specialising in Information and Advice, Digital Inclusion, Telephone Befriending, Advocacy, Financial advice and Travelling Companionship.

For more information, please check our pain page and follow the links to our different services.

CRITERIA:
We support people aged 50 and over, including carers and families (excludes Norwich city council area for Advice service). Users of Telephone Befriending and Money Matters must be 65 or over

SERVICE OFFER:
We offer specialist housing advice including evictions and homelessness. We also offer accredited debt advice. Advocacy and representation are available at court.
PLEASE READ OUR CRITERIA BELOW BEFORE REFERRING—
Many general housing issues are addressed by self-help guides on our website shelter.org.uk which is full of detailed template letters and advice e.g., about how to get a deposit back. (We would not accept cases about how to initially join housing lists, and questions around deposit protection and low-level disrepair issues – please refer to our Website/Webchat/Helpline instead)

CURRENT CRITERIA:
Legal Aid cases: Shelter’s legal team can do Legal Aid work for eligible clients, but this is subject to capacity and the nature of the issue. Please refer in cases related to homelessness applications and Homelessness Decision, also court rent possession/evictions cases, but be aware we may need to signpost elsewhere if not in scope or due to capacity.
–Debt Advice for Clients with Housing related Debt, rent arrears, Council Tax arrears, Utility Bills.
–We cannot accept Social Prescribing cases directly (these are referred to the Living Well teams via the client’s GP and ICC’s only)
– We are currently CLOSED For Housing Advice cases for written Housing Allocation Banding or Qualification Decisions, and complex Housing or Homelessness cases

Other project could go here.

Newsletter Subscribe to the NCAN newsletter – get the latest national and regional advice sector updates, local events, and job/volunteering opportunities within the advice sector.  Sign Up! Latest Recording NCAN Partnership Meeting: April 2024 We apologise for the technical issues on this one! Latest News NCAN Partnership Meeting: February 2024 Dates announced for our partnership
Continue reading News & Media

The Norfolk Community Advice Network (NCAN) first took shape in the late 1990s but despite commitment from members had no dedicated staff or resources to achieve its aims or meet the aspirations of its member organisations. In September 2008 NCAN received funding from the Big Lottery Fund Advice Plus Programme so the Norfolk Community Advice
Continue reading About us

I’m looking for advice I need help with the cost of living crisis   Welcome to NCAN, the Norfolk-wide partnership of advice and community experts that can help you with free, impartial and quality assured advice and assistance. We provide a referral system that connects many advice and community support providers county-wide, to facilitate access
Continue reading Norfolk Community Advice Network

Nice openlayers map.

SERVICE OFFER:
We provide information, support and advice around substance misuse, for wellbeing, better mental health and employment opportunities.

CRITERIA:
We provide support to young people, veterans, professionals, people in recovery, and the family and carers of those affected by substance misuse in the East of England.

SERVICE OFFER: We offer a broad range of advice including debt, welfare benefits, housing, employment, immigration, health, consumer and family.

CRITERIA: This service is for the Diss and Thetford area only.