SERVICE OFFER:
We offer free, confidential, and independent debt advice to people in Norfolk who are struggling to pay the money that they owe. Whether you have a one-off query, require someone to contact your creditors or need to consider your options, we can help. Our advisers are approved Debt Relief Order Intermediaries.

REFFERAL CRITERIA:
Please note that we cannot provide general money advice, general budgeting advice or advice on fraud. For services which provide general money advice please check the listings section of the NCAN website, but Age UK, Norfolk County Council’s Client Hardship Service or Citizen’s Advice may be able to help. Fraud cases should be reported to the police, either directly or via Action Fraud.

If you have already completed a Standard Financial Statement with the client, it is very helpful if you can provide this with your referral. It is also very helpful if you can let us know about any vulnerabilities or adjustments the client may require, and to check that the client’s contact details are correct and up to date. Most of our advice is given via telephone, however face-to-face appointments at our office can be arranged where necessary.

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER Community Advocacy – Our Advocacy service supports and enables people over 50 to have their voice heard; we can help with making phone calls and writing letters to help
Continue reading Age UK Norfolk – General Advocacy

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER Our ‘Let’s Get Digital’ project is a service for anyone over 50 who would like to learn how to use their device and get better connected. We also
Continue reading Age UK Norfolk – Digital Inclusion

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER Community Advocacy – Our Advocacy service supports and enables people over 50 to have their voice heard; we can help with making phone calls and writing letters to help
Continue reading Age UK Norfolk – Community and Bereavement

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER Through FREE sessions delivered safely from home and beyond, we can help with increasing confidence when making trips around the local area. Journeys can be by foot, public transport,
Continue reading Age UK Norfolk – Travelling Companionship

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER Our befriending service offers people aged 65 and over companionship by phone with a friendly, chatty call from a dedicated befriender. REFERRAL CRITERIA We offer this service countywide
Continue reading Age UK Norfolk – Telephone Befriending

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER Our Money Matters service offers one to one support from a dedicated volunteer to assist and empower over 65s to remain independent when handling the day-to-day management of
Continue reading Age UK Norfolk – Money Matters

Age UK Norfolk is an independent local charity. We have over 70 years’ experience dedicated to supporting older people and their families living in Norfolk. SERVICE OFFER We offer advice and support around Benefits including support applying for Benefits and Benefit Checks. Advice on all areas of home or residential care including assessment and paying
Continue reading Age UK Norfolk – Information and Advice

Norfolk Advocacy Partnership advocates for systems-wide change across Norfolk. We aim to disable barriers for people of protected characteristics, from disability to age and race.
Our Partners include Equal Lives, Age UK Norwich, Age UK Norfolk, Deaf Connexions, MAP, Opening Doors, The Bridge+ and West Norfolk Deaf Association.

SERVICE OFFER:

Our Stroke Recovery Service is here for stroke survivors, their families and carers to ensure they have the support they need to rebuild their lives post-stroke and into the longer-term. The impact of stroke can last a lifetime, affecting a person’s physical health, emotional wellbeing, family and finances.  

The Stroke Recovery Service makes sure that people affected by stroke have their needs placed at the centre of their recovery journey. Working in collaboration with others across the stroke pathway and within the wider community, we help ensure people have an integrated and seamless experience of care and that they receive the support they need, when and where they need it.  

Upon referral to the service, we work alongside stroke survivors, their families and carers to develop and deliver a personalised stroke support plan. This is based on what they tell us is important to them, including secondary prevention, emotional needs, and their goals.  

In addition we support stroke survivors and carers affected by aphasia (speech and language difficulties)

The service also provides high quality personalised information and tools for individuals to support recovery and life after stroke.  

REFERRAL CRITERIA:

The service will receive referrals for all those affected by stroke who are registered with either a Norfolk or Waveney GP and over the age of 18.